January 22, 2016

LiveVox Leaders Discuss how Technology is Redefining Success in today’s Compliance Focused Environment at the 2016 CRC Consumer Contact Technology Forum

  • LiveVox CEO Louis Summe, Director of Product Management Kevin Stark, and EVP of Business Operations Erik Fowler will help lead a discussion on how cloud technology is providing contact centers with flexible TCPA/CFPB focused tools to balance legal exposure and expense in today’s hyper-compliance-focused environment.
  • The discussion is part of this year’s Consumer Relations Consortium (CRC) Consumer Technology Forum, an exclusive one day event, hosted by insideARM taking place today, Thursday, January 21st in Washington, D.C.

SAN FRANCISCO, January 21, 2016 – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced its leaders, LiveVox CEO Louis Summe, Director of Product Management Kevin Stark, and SVP of Business Operations Erik Fowler will join industry leaders in a discussion on how technology is helping to level the playing field for contact centers in a rapidly changing compliance environment at CRC’s 2016 Consumer Technology Forum in Washington D.C. today.

On the session, LiveVox’s CEO Louis Summe states, “Over the past decade, the regulatory and political bodies have essentially flipped the core business models of contact centers from a focus on achieving performance to adhering to compliance. This new reality has redefined success as the ability to dynamically balance legal exposure and expense. Understanding the variables that impact legal exposure and expense are the first steps in developing a strategy to optimize the balance for success in today’s new reality. Being able to manage those impacting factors are fundamental to the execution of that strategy. This is where cloud technology has played a significant role in our clients’ ability to remain competitive. We have worked closely with industry leaders to develop LiveVox’s Four Clouds, which provides the flexibility to manage these variables in a cost-effective array of on-demand dialing systems and we are excited for the opportunity to share the best practices we have learned in doing so.”

The Consumer Relations Consortium – (CRC) is a group of more than 20 Large Market Participants in the debt collection industry who proactively engage with regulators and consumer advocacy groups to bridge the gap of understanding and expectations often present between consumers and collectors.

The 2016 Consumer Technology Forum is exclusive to CRC members (spanning CEO/Presidents, General Counsels, and Chief Compliance Officers) and will focus on an interactive conversation with leading providers of dialer technology and industry leaders to discuss TCPA concerns, and to engage in a forward-looking discussion about future development of contact center technology.

About the event:

EVENT: Consumer Relations Consortium’s (CRC) Consumer Technology Forum

DATE/LOCATION: Washington D.C.

ABOUT CRC: http://www.crconsortium.org/


About LiveVox, Inc.

LiveVox is a leading provider of cloud contact center solutions for enterprise operations. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant, highly scalable and burstable contact center solutions such as ACD, dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost-efficient way. For more information, visit https://livevox.com.


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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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