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November 12, 2018

LiveVox Joins Discussion On Best Practices For Mitigating Risk In A Digital Environment At Drinker Biddle Conference

  • LiveVox General Counsel, Mark Mallah, joins William Maxson, the Federal Trade Commission, Melissa Bateman Fitzgerald, Gryphon Networks, and Brad Andreozzi, Drinker Biddle, on a panel discussing the latest TCPA developments and best practices for minimizing risk exposure in contact centers

  • The panel, ‘An Ounce of Prevention: Best Practices for Mitigating Risk’ takes place Wednesday, Nov. 14that 3:15pm ET at a TCPA-focused event hosted by Drinker Biddle Law Firm in Washington D.C. Register here. 

SAN FRANCISCO, November 12th, 2018 – LiveVox Inc., a leading provider of cloud contact center solutions, announced that LiveVox General Counsel, Mark Mallah, will join William Maxson of the Federal Trade Commission, Melissa Bateman Fitzgerald of Gryphon Networks, and Brad Andreozzi of Drinker Biddle, to provide insight into the latest regulatory trends and best practices for mitigating risk in today’s digital environment. The panel takes place Wednesday, November 14th at a half-day event hosted by Drinker Biddle Law Firm in Washington D.C.

The panel will discuss:

  • Latest TCPA and Do-Not-Call developments impacting outreach
  • Risk considerations when considering new channel engagement strategies
  • Best practices for fortifying risk exposure in 2019

On the event, Mark Mallah, General Counsel, LiveVox states, “I am excited to be participating in this educational event hosted by Drinker Biddle. As the regulatory and business environment continue to evolve, it is imperative that businesses stay on top of the latest legal developments and compliance strategies. I look forward to sharing some of LiveVox’s TCPA experiences gathered during the last several years, which I hope will be helpful to attendees.”

To learn more about LiveVox,’s TCPA risk-mitigation solutions and other comprehensive compliance tools, click here.

About the event:

  • EVENT: An Ounce of Prevention: Best Practices for Mitigating Risk
  • DATE/TIME: Wednesday, Nov. 14th, 2018 at 3:15pm ET
  • LOCATION: The TCPA in 2018: There and Back Again, a Drinker Biddle Event
  • Registration: HERE.
    • William Maxson, Federal Trade Commission
    • Melissa Bateman Fitzgerald, Gryphon Networks
    • Brad Andreozzi, Drinker Biddle
    • Mark Mallah, LiveVox, Inc.

About LiveVox, Inc.
LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12+ billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly adapt to a changing business environment. With new features released quarterly, LiveVox remains at the forefront of cloud contact center innovation. Supported by over 450 employees and rapidly growing, we are headquartered in San Francisco with offices in Atlanta, Bangalore, and Colombia. To learn more, visit or email us at

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit or call one of our specialists at (844) 207-6663.

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