May 6, 2015

LiveVox Hosts Panel on Increasing Agency Oversight and Audit Efficiency

  • Panelists will review the latest in creditor-focused regulatory trends, such as vicarious liability, and how simplifying agency management can help provide proactive risk mitigation controls
  • Experts will also give insight on how cloud is being used as a cost-effective path to solve traditional agency management challenges such as auditing, performance evaluation, and standardization vs. separation
  • Webinar takes place Thursday, May 28th at 2pm ET/ 11am PT – Register Here

SAN FRANCISCO, May 6th, 2015 – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced it will join industry audit, legal, and operations experts to discuss creditor-focused regulatory pressures impacting agency management, as well as some of the traditional challenges, and how cloud is offering creditors a simple and cost-effective path to address both.

“Creditors allocate millions in resources to manage their agency network and each year the costs and complexity of maintaining it are compounding as regulatory pressures continue to expand their risk exposure,” says Dusty Whitesell, Chief Evangelist, LiveVox. “Reflecting on how the current system leaves creditors vulnerable and what can be done to create sustainable defenses are just a couple of the issues that this panel of thought leaders will help address.”

About the event:

PANEL: Cost-Effective Path to Increasing Agency Oversight and Audit Efficiency

Agency management is increasing in both cost and complexity as a tightening regulatory environment continues to expand the scope of creditor responsibility. Traditional agency management techniques therefore face even greater pressure to ensure compliance/ quality adherence and controls across their agency network. To effectively adapt, creditors must examine the gaps of their existing procedures and explore ways to address them. Join audit, legal, and operations consultants as they give insight on how some of the nation’s leading financial organizations are successfully facing these challenges and what they may still be overlooking. REGISTER HERE

Date/Time: Thursday, May 28th @ 11:00am PDT/ 2:00 EDT


  • David J. Kaminski, Partner, Carlson & Messer, LLP
  • Jessie Skibbe, Chief Compliance Officer & Vice President, Strategic Development, KirkpatrickPrice
  • Jonathan Ritchie, Director, Contact Center Management and Technology, Square Two Financial
  • Dusty Whitesell, Chief Evangelist, LiveVox, Inc

Mr. Whitesell adds, “Creditors have historically reserved implementing the most direct and integrated compliance strategies, such as centralization, solely for first-party agencies due to the incredibly high costs of establishing such systems. However, as regulators push to extend liability across all agencies, both first and third party, creditors too must seek ways to extend their risk protection programs. One of the most sought after solutions is a simplified agency management infrastructure. To achieve a simplified agency network, or standardization, creditors must achieve simultaneous oversight and separation – an incredibly difficult task and why agency simplification is so challenging. Cloud is rapidly gaining traction among large financial institutions because it offers creditors a cost-effective path to obtain both.”

About LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions for enterprise operations. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant highly scalable and burstable contact center solutions such as ACD,  dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost efficient way. For more information, visit,

# # #

Share this story

Keep Up-To-Date on the Latest Contact Center News

Subscribe to our newsletter and stay current on all the latest technological advances in the contact center space.

About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit or call one of our specialists at (844) 207-6663.

You May Also Like