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June 12, 2019


  • LiveVox will host a discussion featuring leaders from Texas Dow Employees Credit Union (TDECU), American First Finance (AFF), and Security National Automotive Acceptance Company (SNAAC) as they share best practices in overcoming the pitfalls of cross-channel integration
  • The panel; “A Simplified Path to Seamless Digital Engagement”, will take place Wednesday, June 26th at 4:35pm at Customer Contact Week’s 20th Annual Conference in Las Vegas

SAN FRANCISCO, June 12th, 2019 – LiveVox Inc., a leading provider of cloud contact center solutions, announced that it will host a panel of financial services executives leading digital engagement transformation at Customer Contact Week’s annual conference in Las Vegas. The executives will share lessons learned and the latest innovation used to overcome the historic challenges to establishing seamless customer journeys in a digital environment.

The road to the modern contact center has been paved with the cost and complexity of stitching together numerous applications and channel technology. Achieving the level of integration needed can easily amount to millions in investments and years in implementation.  As a result, the ability to reach the decade long pursuit of “omnichannel” has been reserved for the small number of businesses with greater budgetary flexibility. This gap will only grow wider as the number of digital channels accelerates – leaving many businesses even further behind.

Some business leaders, however, have found a simplified path to achieving omnichannel by leveraging new operational approaches and innovation. They will share their findings at this year’s annual CCW Conference on an executive panel hosted by LiveVox.

About the event:

  • PANEL: A Simplified Path to Seamless Digital EngagementOvercoming the Pitfalls of Integrating New Channels
  • Event: Customer Contact Week Annual Conference
  • DATE/TIME: Wednesday, June 26th at 4:35pm PT
    • Anthony Warden, VP of Contact Center, Texas Dow Employee Credit Union
    • Tom Nusspickel, COO, American First Finance
    • Christopher Mitcham, VP Servicing, Security National Automotive Acceptance Company
    • Boris Grinshpun, General Manager of Digital Solutions, LiveVox, Inc.

About LiveVox, Inc.
LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12+ billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly adapt to a changing business environment. With new features released quarterly, LiveVox remains at the forefront of cloud contact center innovation. Supported by over 450 employees and rapidly growing, we are headquartered in San Francisco with offices in Atlanta, Bangalore, and Colombia. To learn more, visit or email us at

About Customer Contact Week (CCW)
Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week. CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit or call one of our specialists at (844) 207-6663.

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