April 4, 2017

LiveVox Expands Its Cloud Platform Enabling Intelligent Channel of Choice with the Addition of the Integrated Email Channel

  • Learn how integrated, intelligent email is being used to improve campaign performance
  • Panelists will not only introduce the LiveVox Intelligent Email offering, but also share how call center managers in financial services are using this new solution to optimize their contact campaigns in a highly-regulated industry.
  • The webinar, ‘Leveraging Intelligent Email in Campaigns’, takes place Thursday, April 13th at 10:00am PT/1:00pm ET

SAN FRANCISCO, April 03, 2017 – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announces the addition of integrated, intelligent email capabilities into its platform with the release of LiveVox Intelligent Email. LiveVox will demonstrate the innovative key features and benefits provided by this platform enhancement during an April 13th webinar. Technology leaders and financial services industry experts will walk participants through real-world examples of how the integrated email capability is being leveraged in today’s contact centers to optimize contact attempts and deliver multi-channel campaigns with improved ROI.

Expanding Channel Options Delivers Improved ROI

On the importance of delivering innovative methods to reach the consumer while managing compliance regulations, Dusty Whitesell, Chief Evangelist states, “Using email in an intelligent fashion, by leveraging key data to provide campaign attribution, drives highly effective and productive multi-channel campaigns. The ability to access and utilize this data across communication channels enables contact centers to deliver dramatically improved results.  I’m excited to share how this expansion of our platform will enable higher campaign ROIs for our clients.” To learn more about LiveVox’s integrated email solution, read our latest blog post on the subject.

Contact center leaders are optimizing their contact campaigns and improving campaign performance by turning to integrated email. Attend the webinar to learn how.

About the event:

  • EVENT: Leveraging Intelligent Email in Campaigns
  • DATE/TIME: Thursday, April 13th, 2017 at 10am PT/ 1pm ET
    •      Boris Grinshpun, Director, Product Management, LiveVox, Inc.
    •      Anthony Warden, VP, Loan Resolutions, Texas Dow Employees Credit Union
    •      Dusty Whitesell, Chief Evangelist, LiveVox, Inc.

About LiveVox, Inc. LiveVox is a leading provider of cloud contact center solutions for enterprise operations. The LiveVox multi-channel platform provides risk mitigation tools, such as Four Clouds, that simultaneously addresses key compliance concerns while optimizing performance efficiencies.  LiveVox Intelligent Email system is another example of how LiveVox is providing contact centers with a competitive advantage in a changing regulatory environment through innovation. To learn more, contact us at info@livevox.com

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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