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October 25, 2016

LiveVox Discusses Top Ways to Fortify Your TCPA Defenses with TCPA Legal Experts in Upcoming Webinar

  • LiveVox General Counsel, Mark Mallah, joins leading TCPA defense attorney, Christine Reilly, Partner, Manatt, Phelps & Phillips, to discuss best practices in creating a multipronged approach to TCPA risk mitigation spanning operations, technology, and business approaches
  • Legal experts will highlight:
    • Ways to strengthen consent in view of the 2015 FCC Declaratory Ruling
    • When technology can help or hurt your defense
    • Common trends in successful and unsuccessful TCPA cases
  • The webinar, “Fortify your TCPA Defenses – Best Practices for Protecting Your Company Against TCPA Claims”, takes place Monday, October 31th at 11am PT/ 2pm ET. Register here.

SAN FRANCISCO, October 25, 2016 – LiveVox Inc., a leading provider of cloud contact center solutions, announced that it will host a webinar on best practices in creating a multipronged approach to TCPA risk mitigation. The webinar takes place Friday, October 31, 2016 at 11am PT/ 2pm ET and will feature TCPA defense attorney Christine Reilly, Partner, Manatt, Phelps & Phillips, LLP and Mark Mallah, General Counsel, LiveVox.

To register, click here.

Developing a strong TCPA defense requires a host of best practices that span operations, technology, and business approaches. Addressing each of these factors in your strategy is key to ensuring that you have multiple layers of defenses against TCPA claims.

Having several layers of defense has become even more critical in view of last year’s FCC’s Declaratory Ruling. The ruling significantly broadened how consumer consent, often a lead TCPA defense, can be invalidated at virtually any given time and through undefined means – leading to increased TCPA exposure.

In this more complex and uncertain regulatory environment, what are those best practices?

Join a leading TCPA class action defense attorney and an industry legal expert as they discuss the top ways to fortify your TCPA defenses. To provide a business perspective on the impacts of these approaches on the bottom line, the webinar will be moderated by a contact center operations veteran and open to a live Q&A session.

About the event:

  • PANEL: Fortify your TCPA Defenses – Best Practices for Protecting Your Company Against TCPA Claims
  • DATE/TIME: Monday, October 31th, 2016 at 11:00am PT/ 2pm ET
  • PANELISTS:
    • Christine M. Reilly – Partner, Manatt, Phelps & Phillips, LLP
    • Mark Mallah, General Counsel, LiveVox, Inc.
    • Dusty Whitesell, Chief Evangelist, LiveVox, Inc. (Moderator)

About LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions for enterprise operations. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant, highly scalable and burstable contact center solutions such as ACD, Dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost-efficient way. For more information, visit https://livevox.com.

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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