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March 19, 2019

LiveVox Discusses the Latest Trends and Best Practices for Evolving Mobile Engagement in Highly Regulated Industries at TRMA Spring 2019

  • LiveVox General Manager of Digital Solutions, Boris Grinshpun, and General Counsel, Mark Mallah, will host a discussion on best practices for evolving mobile contact strategies at the TRMA Spring 2019 Conference
  • The session; “TCPA Tips: Trends and Takeaways for Compliant yet Customer-Centric Engagement” will be held Tuesday, March 19th at 4pm PT.
  • The TRMA Spring Conference takes place March 19th-20th in Tucson, AZ. To register, click here.

SAN FRANCISCO, March 19th, 2018 – LiveVox Inc., a leading provider of cloud contact center solutions, announced that LiveVox General Manager of Digital Solutions, Boris Grinshpun, and General Counsel, Mark Mallah, will host a discussion on the latest TCPA developments and best practices for expanding mobile engagement strategies at the 2019 TRMA Spring Conference. The session will review the current regulatory and business environments and discuss keys to creating a compliance-focused approach for contact centers to evolve from voice-only contact strategies to ROI-driven digital engagement.

While the TCPA continues to be a point of pause for contact centers, customer expectations for engagement over cell phones also continues to rise. How can contact centers manage both demands? Leaders on both sides of the fence – Legal Counsel and Digital Innovator – will share the latest in:

  • TCPA trends: State and Federal
  • Regulatory impacts on other channels, such as SMS
  • Customer expectations in cell phone engagement

On the event, Mark Mallah, General Counsel LiveVox states, “As we continue to see a steady increase in the demand for mobile engagement, it is important for contact center leaders to stay informed on the latest regulatory developments and case law impacting how businesses can contact customers on mobile phones while mitigating compliance risk. I look forward to joining industry executives at this educational event to discuss the latest in TCPA, regulatory trends, and technologies and best practices for optimizing the balance between risk and efficiency with mobile outreach.

To learn more about LiveVox, please visit our website.

About the event:

  • EVENT: 2019 TRMA Spring Conference
  • SESSION: TCPA Tips: Trends and Takeaways for Compliant Yet Customer-Centric Engagement
  • DATE/TIME: March 19th, 2019 at 4pm PT
  • LOCATION: Tucson, AZ

Additionally, LiveVox Product Director, Ray Waldheim, will be joining Helen Bertona, Director of Voice Services Operations, Mediacom Communications Corp., to host a pre-conference learning lab on the impact call blocking/labeling is having on engagement strategies and how technology can be used to overcome the call blocking hurdle. The learning lab will take place Tuesday, March 19th at 9am PT.

About LiveVox, Inc.
LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12+ billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly adapt to a changing business environment. With new features released quarterly, LiveVox remains at the forefront of cloud contact center innovation. Supported by over 450 employees and rapidly growing, we are headquartered in San Francisco with offices in Atlanta, Bangalore, and Colombia. To learn more, visit LiveVox.com or email us at Info@LiveVox.com

About TRMA:

TRMA is an industry forum for risk management professionals from the Telecommunications, Pay TV, Utility, Waste Management and other industries to collaborate, understand, and share best practices related to acquisition risk management, customer life-cycle and uncollectible debt issues among its members.

 

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive performance in your contact center. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of pure cloud expertise, LiveVox is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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