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June 6, 2017

LiveVox Discusses the Latest Regulatory and Legal Developments at First Party Summit 2017

  • LiveVox General Counsel, Mark Mallah, will join attorney Joann Needleman of Clark Hill PLC, to discuss recent developments impacting first parties and first party servicers at the 2017 First Party Summit
  • The panel, “2017 Regulatory and Legal Update” takes place Wednesday, June 7th at 10:40am CT

SAN FRANCISCO, June 6, 2017 – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that LiveVox General Counsel Mark Mallah will join Attorney Joann Needleman of Clark Hill PLC, to provide first parties and first party servicers insight on key legal developments impacting their business at the 3rd Annual First Party Summit taking place this week in Frisco, Texas.

The First Party Summit, created by InsideArm.com, is a unique program focused primarily on first party outsourcing challenges and solutions. The attendees include senior executives from credit grantors and call center executives across multiple industries.

On the event’s panel, Mark Mallah, General Counsel, LiveVox, states, “Our client base consists of some of the largest and most complex first party operations. They are all looking to sharpen outreach strategies while reducing exposure, particularly as the regulatory environment remains fluid. I am looking forward to discussing prominent legal and regulatory developments with Joann and the First Party attendees, and help advance first party operations.”

  • EVENT: 2017 Regulatory and Legal Update
  • DATE/TIME: Wednesday, June 7th, 2017 at 10:40am CT
  • LOCATION: First Party Summit 2017, Frisco, TX
  • PANELISTS:

    Joann Needleman, Clark Hill PLC

    Mark Mallah, LiveVox, Inc.

About LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions, managing more than 6 billion interactions a year across Outbound, Inbound, Self-Service Voice, SMS and emails. Founded in 1999, LiveVox built a pure cloud platform that improves agent productivity, drives smarter operations and mitigates compliance risks.  LiveVox is recognized for high scale operations, innovative features delivered quarterly, and its dedication to stay ahead of regulatory trends.  Clients trust LiveVox consultants for driving operational insights and business results.  LiveVox complements its powerful platform with enhanced offerings such as business intelligence, cross-agency monitoring, campaign analytics, and open APIs for integration and partnering. For more information, visit https://livevox.com.

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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