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March 24, 2014

LiveVox Discusses Practical Approaches to Mitigate the Risk of Facing a TCPA Class Action Lawsuit at NCOR 2014

CMO Joins Legal Experts to Review the Latest Trends in Class Action Lawsuits and How to Avoid the Most Common Operational Mistakes

SAN FRANCISCO, March 24, 2014 — LiveVox Inc., the leading provider of cloud contact center solutions for enterprise operations, announced today that Chief Marketing Officer, John McNamara, will be joining legal experts on a panel discussing the latest developments in TCPA class action lawsuits and practical responses businesses can implement now at the 18th Annual National Collections and Operational Risk Conference (NCOR) taking place this month in Miami Beach, FL.

On the event McNamara says, “The rapid rise in the number and costs associated with TCPA related class action lawsuits is a growing concern for contact centers across verticals, but is most costly for members of the financial services sector and the businesses that serve them. I am excited to join legal experts at NCOR in providing practical steps that attendees can implement to maintain a competitive advantage while minimizing or even eliminating the most common mistakes that have made businesses vulnerable.”

John McNamara is a frequent industry speaker, winner of the Kurt Swersky award for leadership, and a 30 year veteran of the contact center BPO industry. Currently, McNamara leads LiveVox, Inc. in the development of compliance-focused products.

McNamara adds, “LiveVox has been at the forefront of working with our clients to understand, rapidly create, and deploy risk mitigating features. TCPA related class action lawsuits is one area where we have succeeded in helping contact centers reduce litigation exposure by providing even greater levels of enterprise-grade control, insight/documentation, and campaign flexibility. Recent features have included an efficiency optimizing cell-phone specific dialing configuration tool, 100% dynamically-retrievable call recording capability, and phone/account penetration settings.”

To learn about LiveVox’s latest TCPA focused tools, visit booth 32 at the 18th Annual NCOR Conference or join the sessions below.

What: TCPA: How to Avoid Becoming a Defendant and Key Tips for Meeting Business Goals

Who:

  • David J. Kaminski, Esq. – Carlson & Messer LLP
  • John Bedard – Bedard Law Group
  • John McNamara – LiveVox, Inc.

When: 1:45 PM ET, Tuesday, March 25th

About LiveVox, Inc.

LiveVox is the leading provider of cloud contact center solutions for enterprise operations. The patented, Verizon PCI-certified cloud platform integrates real-time scalable applications such as ACD/PBX, dialer, IVR, call recording, business analytics, and compliance suite. Leveraging cloud switching, LiveVox enables capabilities like virtual agent queues, global multi-site sub-second warm transfers and centralized call recording. For more information, visit https://livevox.com.

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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