July 13, 2017

LiveVox Discusses a Practical Approach to Capturing Consent and Driving Multichannel ROI

  • Learn about integrating multichannel consent capture into existing workflows
  • Hear legal counsel, in addition to technology and operational experts, provide insight to simplifying and centralizing multichannel consent management
  • The webinar takes place Thursday, July 13th at 11am PT/ 2pm ET.

SAN FRANCISCO, July 13, 2017 – LiveVox Inc., a leading provider of cloud channel of choice communications solutions, today announced that it is partnering with insideARM to discuss a practical, compliance-focused approach to channel of choice engagement by integrating consent capture into existing workflows. The event takes place this Thursday, July 13th at 2pm ET/ 11am PT.

As it becomes more and more difficult to reach consumers via telephone, multichannel communication presents an increasingly important opportunity to maximize contact rates. However, the ability to effectively capture, store, and manage consent poses significant obstacles to capitalizing on additional channels. As a result, many businesses remain without a clear path forward.

Dusty Whitesell, LiveVox Chief Evangelist states, “There is no doubt that businesses are aware of the growing need to expand their contact channels. But the question remains how. This is especially true for businesses in highly regulated environments and I am very excited to share just that on the upcoming webinar.  Drawing from our proven expertise in compliance and cloud, we will provide participants with a practical and operations-focused approach to addressing multichannel consent. In doing so, we are empowering our clients and the industry to take a significant step towards channel of choice engagement.”

This webinar will shed light on an actionable approach to establishing compliance-focused multichannel strategies to drive contact performance. Topics covered include:

  • An operations-focused understanding of today’s multichannel compliance environment
  • How to empower agents to gather and manage consent
  • Leveraging consent to expand beyond non-voice channels
  • Driving multichannel ROI with cross-channel analytics

About the event:

  • EVENT: “A Practical Approach to Capturing Consent and Driving Multichannel ROI
  • DATE: Thursday, July 13th, 2017
  • Mark Mallah, General Counsel, LiveVox, Inc.
  • Boris Grinshpun, Director, Product Management, LiveVox, Inc.
  • Dusty Whitesell, Chief Evangelist, LiveVox, Inc.

About LiveVox

LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 9 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly adapt to a changing business environment. With new features released quarterly, LiveVox remains at the forefront of cloud contact center innovation. Supported by over 450 employees and rapidly growing, we are headquartered in San Francisco with offices in Atlanta, Bangalore, and Colombia. To learn more, visit LiveVox.com or email us at info@livevox.com.

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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