March 10, 2015

LiveVox Discusses How Cloud can Simplify Agency Management/Auditing with Industry Experts at TRMA Spring 2015

  • Experts provide insight on how cloud is being used as a cost-effective path to solve for traditional agency management challenges such as auditing and performance evaluation through network-wide standardization
  • Panelists will also discuss how simplifying agency management can help provide proactive risk mitigation controls to meet the challenge of growing regulatory pressures such as vicarious liability
  • Session takes place Wednesday, March 11th at 11am PT at the Telecommunications Risk Management Association (TRMA) Spring Conference in Las Vegas

SAN FRANCISCO, March 10, 2015 – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced it will join industry legal, operations and consultant experts to discuss regulatory pressures impacting agency management, traditional challenges, and how cloud is offering creditors a simple and cost-effective path to address both.

“Agency management can be like attempting to fit different puzzle pieces into your changing model – it takes a lot of time and resources to not only interpret what the pieces are, then determine what the best fitting piece is, and finally, attempt to communicate how you want those pieces to perform moving forward,” says Derrick Willman, Senior Partner, Labrynth, Inc.  “Add regulatory pressures such as auditing and you compound the challenge. I’ve spent almost 20 years working closely with some of the most well-known telecom creditors to help build and improve their agency management processes, and I can tell you first hand that agency management has become more, not less, difficult. Because of that, you find creditors seeking new solutions like cloud.”

About the event:

  • PANEL: Simplifying Agency Management and Compliance with Cloud 

Agency management has always been a difficult process. The tightening regulatory environment has added another layer of complexity and responsibility as creditors and the agencies they employ face increasing compliance pressures. To effectively manage their exposure (direct & indirect), creditors must have full control and insight over all their agencies. Achieving this has rarely been accomplished due to the handicapping limitations and costs of traditional technology. Cloud is providing creditors with another option to optimize agency management and compliance – one that is significantly more simplified, cost-effective, and efficient.

  • Date/Time: Wednesday, March 11th @ 11:00am PDT
  • Panelists:
    • David J. Kaminski, Partner, Carlson & Messer, LLP
    • Derrick Willman, Senior Partner, Labrynth, Inc.
    • Jonathan Ritchie, Director, Contact Center Management and Technology, Square Two Financial
    • Dusty Whitesell, Chief Evangelist, LiveVox, Inc.

Dusty Whitesell, Chief Evangelist, LiveVox, adds, “The concept of a more simplified agency management infrastructure is not a new one. However, the costs of getting it done and just how to get there is where the discussion gets interesting. In essence, to achieve a more simplified agency network, creditors must obtain standardization across all agencies which includes the need for simultaneous oversight and separation. Which of course is incredibly difficult and why agency simplification is so challenging. Cloud is such an intriguing approach because it offers creditors a cost-effective path to obtain both.”


About LiveVox, Inc.

LiveVox is a leading provider of cloud contact center solutions for enterprise operations.  Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant highly scalable and burstable contact center solutions such as ACD, dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost-efficient way. For more information, visit,

About TRMA

The Telecommunications Risk Management Association (TRMA) is an industry forum for telecommunications risk management professionals to cooperate, understand, and share best practices related to accounts receivables.  Founded in 1997, TRMA includes members from telecom, wireless, cable, satellite and energy companies in the United States and Canada.  For more information, visit


#          #          #

Share this story

Keep Up-To-Date on the Latest Contact Center News

Subscribe to our newsletter and stay current on all the latest technological advances in the contact center space.

About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit or call one of our specialists at (844) 207-6663.

You May Also Like