September 21, 2015
SAN FRANCISCO, September 21, 2015 – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that its Corporate Counsel, Mark Mallah will join David Kaminski of Carlson & Messer to discuss the impact of the FCC Ruling on consumer contact approaches in the financial services/ARM industry at next week’s Midwest Compliance Symposium taking place September 22nd – 23rd, 2015 in St. Louis, MO.
On July 10, the FCC released its long-awaited Telephone Consumer Protection Act (TCPA) Omnibus Declaratory Ruling and Order. The order arguably both clarified and confused the circumstances in which contact centers can contact consumers on their cell phones. The session will provide issuer and servicing attendees the unique opportunity to learn about the ruling from two financial services/ ARM focused legal minds who work directly with numerous legal and business leaders on a daily basis to understand the changing regulatory environment and help develop risk mitigation strategies.
About the event:
About LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions for enterprise operations. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant, highly scalable and burstable contact center solutions such as ACD, dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost-efficient way. For more information, visit http://www.livevox.com.
About David Kaminski:
For the past 15 years, Kaminski has been a tireless advocate for the banking, credit, and collection agency industries in all areas of financial services litigation. He is recognized for his work in defending clients regarding consumer litigation statutes, including the FCRA, FDCPA and TCPA, and regularly gives presentations at the leading industry trade organizations throughout the U.S. Kaminski is also a frequent contributor to numerous trade publications, is the 2013-2015 Chair of the Attorney’s Division of the ACA, Int’l., and has substantial experience in class action and MDL litigation. David serves as outside compliance counsel to the financial services industry and has developed policies and compliance/training programs to minimize the risks of liability. He regularly defends clients in investigations and proceedings initiated by the FCC, the FTC, the CFPB, and other federal and state regulatory agencies.
Mark Mallah is Corporate Counsel for LiveVox. He works directly with numerous legal and business leaders across the industry on a regular basis to navigate the changing regulatory environment, closely monitoring FCC rulings, court decisions, and regulatory developments, and then gauging their impact on in-house and outsourced contact center operations. In addition to helping leaders shape risk mitigation strategies, Mallah has also been a key speaker at numerous financial services and ARM industry events alongside industry legal and operations executives. Mr. Mallah joined LiveVox in 2010 with more than 20 years of wide-ranging legal experience spanning commercial transactions, compliance, litigation, and law enforcement.
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