- LiveVox Honored for Exceptional Cloud-Based Self-Service Capabilities that Enable Faster Patient Resolutions and More Effective Staff
SAN FRANCISCO, July 23, 2015 — LiveVox, Inc., a leading provider of cloud contact center solutions for enterprise operations, announced today that TMC, a global, integrated media company, awarded LiveVox with the 2015 Speech Technology Excellence Award for its enterprise-grade IVR capabilities that enable patient servicing centers to boost operational efficiencies and increase customer satisfaction.
The eleventh-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech technology solutions that improve the bottom line for their customers.
LiveVox’s Cloud Contact Center Solution delivers dynamic Interactive Voice Response (IVR), which allows businesses to rapidly implement custom automation and self-service leveraging staff from any location. By utilizing automation and self-service, patient servicing centers are able to optimize workforce efficiency by ensuring that staff are focused and trained primarily on servicing moderate to high difficulty calls while patients are empowered to more directly resolve common servicing needs.
In addition, LiveVox’s robust IVR capabilities enable a 24/7 service model with patients being able to access and resolve account needs at any time without staffing requirements. Such advancements facilitated by LiveVox’s cloud technology have proven to help healthcare revenue cycle operations increase recovery rates and overall customer service levels while avoiding the budgetary pressures of additional staff.
“We are pleased to be recognized for our achievements in progressing cloud-based speech technology in healthcare,” says Dusty Whitesell, Chief Evangelist, LiveVox. “As contact center operations struggle to adapt to a rapidly changing healthcare environment and consumer base, the traditional reaction from large and complex industries, such as healthcare, has been to simply onboard additional staff, but this is neither a cost-effective nor sustainable solution. We are excited to offer businesses an advantageous solution to adapt to market changes without significant investments in time or cost.”
Additional Features of LiveVox IVR:
- Integrated with LiveVox predictive dialer, ACD, call recording and reporting tools
- VXML templates for rapid deployment
- Multi-layer IVR routing options
- Unlimited PCI compliant payment lines on-demand
- Multiple voice talents and languages
- Robust name library for professional messages
- Right-Party verification applications
“LiveVox has demonstrated to the editors of CUSTOMER magazine that its product is both innovative and a leader in the speech technology industry. LiveVox has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Rich Tehrani, CEO, TMC.
The Speech Technology Excellence Awards will be published in the June 2015 edition of Customer Magazine.
About LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions for enterprise operations. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant highly scalable and burstable contact center solutions such as ACD, dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost efficient way. For more information, visit livevox.com.