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March 25, 2014

LiveVox Announces Investment by Golden Gate Capital

Investment Validates LiveVox’s Position As A Leader In Enterprise-Grade Cloud Contact Center Technology And Will Accelerate Further Growth In Existing, Global, And Inbound Markets

March 25, 2014, San Francisco, CA – LiveVox Inc., the leading provider of cloud contact center solutions for enterprise operations, announced that it has received a majority investment by Golden Gate Capital, a private equity investment firm with over $12 billion in committed capital specializing in high-growth, platform-based companies. LiveVox will continue to operate as an independent company and join Golden Gate Capital’s overall portfolio which includes other leading software and contact center technology providers. The additional resources will be leveraged to accelerate LiveVox’s current market growth into existing, global and inbound markets through product, services, infrastructure, and partnership expansions.

Golden Gate Capital is a privately held enterprise and holds investments in more than 35 companies. Investments are concentrated in six strategic industry verticals: software, semiconductors and IT hardware, retail and restaurants, industrials, business and information services, and financial services. While remaining an independently operated company, LiveVox will join Golden Gate Capital’s portfolio of leading contact center technology providers which includes Aspect Software.

“For over a decade, LiveVox has consistently re-set the bar in how contact centers define, achieve, and finance their competitive advantages through technology. The investment by Golden Gate Capital validates our achievements and our ability to continue eliminating traditional business handicaps for contact centers through LiveVox’s enterprise-level, end-to-end cloud solutions,” says LiveVox CEO, Louis Summe. “We are excited about the impact that the additional resources will have on our future growth.”

The investment will focus on advancing LiveVox’s ability to better service existing verticals and make greater strides into global and inbound markets through a more comprehensive, cost-effective and powerful suite of cloud competencies and services. This includes expanding the breadth of LiveVox’s product development, strategic partnerships, professional services, networks and other key resources.

“LiveVox is well-positioned to capitalize on the increasing demands on companies to become more efficient and responsive to customers’ complex and evolving needs,” said Rajeev Amara, Managing Director of Golden Gate Capital. “Already a market leader, LiveVox has strong momentum as evidenced by its impressive track record of growth. We look forward to supporting LiveVox’s highly talented management team as they continue to execute their strategic plan for the company, broadening its reach and enhancing its product set.”

About LiveVox, Inc.
LiveVox is the leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant highly scalable and burstable contact center solutions such as ACD, dialer, IVR, centralized call recording, business analytics and compliance suite. Livevox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost efficient way. For more information, visit https://livevox.com.

About Golden Gate Capital
Golden Gate Capital is a San Francisco-based private equity investment firm with approximately $12 billion of capital under management. Golden Gate Capital is dedicated to partnering with world-class management teams to invest in change-intensive, growth businesses. The firm targets investments in which there is a demonstrable opportunity to significantly enhance a company’s value. The principals of Golden Gate Capital have a long and successful history of investing with management partners across a wide range of industries and transaction types. Other notable software investments sponsored by Golden Gate Capital include Aspect Software, BMC Software, Infor, Lawson, Attachmate, and Novell. For more information, visit www.goldengatecap.com.

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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