January 16, 2020

LiveVox and Strategic Link Lead an Omnichannel Think Tank at Customer Contact Week Winter 2020

LiveVox Sr. Director of Product Marketing, Jim Lynch, will join Jennifer Kuechler, COO, Strategic Link, to share how contact centers are using data to simplify the path to a personalized customer experience with new channels.

  • The session, “Omnichannel Think Tank: How to Leverage Data to Optimize an Omnichannel CX” is takes place Thursday, January 30th at Customer Contact Week’s Winter Conference.
  • LiveVox is a proud sponsor of the event and is offering contact center leaders a designated discount code available
  • Customer Contact Week Winter takes place January 28th-31st in Nashville, TN.


SAN FRANCISCO, January 16th, 2020 – LiveVox Inc., a leading provider of customer service and digital engagement tools, announced that LiveVox Sr. Director of Product Marketing, Jim Lynch, will join Jennifer Kuechler, COO, Strategic Link, to host a Think Tank on the topic of omnichannel engagement at the upcoming CCW Winter Conference.

Strategic Link, an omnichannel fintech leader, will share how a focus on delivering personalized customer experience through data is helping pave the way to the next generation of engagement with technology partners such as LiveVox. The session will also discuss best practices, lessons learned, and new ideas to help overcome key challenges to achieving to optimal business performance in today’s digital age.

On the event, Jennifer Kuechler, COO, Strategic Link, states, “Although the topic of omnichannel has been popular for more than a decade now, it still remains difficult to achieve. This is often due to businesses taking a bolt-on approach to adding new channels, without a holistic understanding of how these new channels may impact the overall customer experience. Although we continue to see an increased demand for digital channels, customers still expect a unified and cohesive experience throughout their entire customer journey, regardless of how they choose to communicate with a brand. I look forward to sharing more on this topic, as well as some lessons learned at the upcoming CCW Nashville Conference.”

LiveVox Sr. Director of Product Marketing, Jim Lynch, reiterates this sentiment sharing, “Over the last several years I have had the unique opportunity to work with many contact center leaders as they seek to expand their engagement strategies to incorporate new channels. In the process, I have seen approaches that work, as well as some that don’t. I am excited to be joining Jennifer and other industry leaders at CCW to discuss some best practices that I have learned along the way around how to use data to achieve true omnichannel to meet the needs of today’s digital consumer.”

About the Event:

  • Event: CCW Winter 2020
  • Session: Omnichannel Think Tank: How to Leverage Data to Optimize an Omnichannel Customer Experience
  • Date/Time: January 30th at 10:50am – 12:25pm CT
  • Location: JW Marriot Nashville; Nashville, TN

About LiveVox, Inc.

LiveVox is the only one-stop-shop for true omnichannel engagement that unifies modern channels, CRM, and WFO functionality into a single cloud customer engagement platform. Facilitating over 14B interactions annually, LiveVox makes omnichannel easy by unifying all conversations and interactions in one place. Founded in 2000, LiveVox is headquartered in San Francisco with offices in Atlanta, Denver, St. Louis, Colombia, and Bangalore. To learn more, visit www.livevox.com.


About Customer Contact Week (CCW)

Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week. CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.



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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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