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April 16, 2014

LiveVox And Legal Experts Give Telecom Leaders Practical Tips To Help Mitigate TCPA Class Action Risk

  • Experts will share best practices for telecom/cable/utility contact centers to help lower the risk of class action lawsuits with specific, quickly deployable strategies
  • Webinar is offered to TRMA members at no cost

April 16 2014, San Francisco, CA – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that John McNamara, CMO, will join legal experts in partnership with the Telecom Risk Management Association (TRMA) to host a webinar on best practices in mitigating TCPA class action threats for contact centers. The webinar is scheduled for Wednesday, April 23rd at 3pm EST/ 12pm EDT.

Register here.

“As the market seeks clarity around the TCPA, we’ve seen a significant rise in both the number and costs associated with class action lawsuits. We consider it a service to offer broad access to best practices in reducing those costs,” says LiveVox CMO, John McNamara. “Attendees will have the opportunity to hear from two of the best legal experts as they share steps any contact center of any size can implement to reduce their risk profile. It’s all about achieving the lowest level of residual risk.”

The Telecommunications Risk Management Association (TRMA) is an industry forum for telecommunications risk management professionals to cooperate, understand, and share best practices related to uncollectible debt issues among its members. It is a growing, diverse and global organization that delivers quality information forums and tools relevant to its members’ changing and dynamic industries.

What:

Advice and Latest Developments on the TCPA and How to Avoid Becoming a Defendant and Still Meet Business Goals: This in-depth session will pull from real-world TCPA case law and cover a broad spectrum of hot button issues, including dialer consent, the FCC, reform, class action law suits and more.

Register here.

Who:

  • David Kaminski – Partner, Carlson & Messer LLP
  • John Bedard – Bedard Law Group
  • John McNamara – Chief Marketing Officer, LiveVox, Inc. (Moderator)

When: 3:00 pm EDT/12:00pm PDT, Wednesday, April 23rd

McNamara adds, “Both Bedard and Kaminski are unique in this industry for their ability to provide advice that is beyond the headline hype and legal verbiage. They are skilled at translating complex regulation and case law into practical steps to benefit the contact center and we are excited to be a part of this event.”

About LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant highly scalable and burstable contact center solutions such as ACD,  dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost efficient way. For more information, visit https://livevox.com.

About TRMA
The Telecommunications Risk Management Association (TRMA) is an industry forum for telecommunications risk management professionals to cooperate, understand, and share best practices related to accounts receivables. Founded in 1997, TRMA includes members from telecom, wireless, cable, satellite and energy companies in the Unites States and Canada. For more information, visit http://trmanet.org/.

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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