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August 29, 2015

LiveVox and EOS NCN discuss emerging agency practices that leverage new Canadian contact center capabilities

  • Toronto data center enables LiveVox to better service the unique needs of Canadian operations with data securely hosted within Canada
  • Newly-available contact center technology allows agencies to streamline the setup and operation of campaigns
  • EOS NCN is among the first companies in Canada to take advantage of these cloud contact center capabilities
  • Webinar takes place Wednesday, September 2, 2015 at 2:00 PM ET.

SAN FRANCISCO, August 27, 2015 – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will host an operations expert from EOS NCN to discuss emerging practices that take advantage of new technical capabilities.  Al Weaver, Vice President of Operations for EOS NCN, will share his view of optimizing the mix of people, processes and technology to drive superior business results in an agency practice.

The webinar takes place Wednesday, September 2 at 2:00PM (Eastern time) and is designed for agency operations executives and for revenue cycle managers in industries such as healthcare.

Panelists will discuss approaches to setting up and optimizing campaigns, with multiple tactics made possible by the rollout of LiveVox’s cloud contact center solution into Canada.  They will also cover other lessons learned in deploying technology in similar environments.

Brian Hamilton, Operations Consultant at LiveVox, states of the event: “Agencies face increasing pressure to effectively complete outbound outreach and education while simultaneously increasing their ability to service incoming calls. Businesses must take a holistic look at how they use technology and shift their processes to facilitate faster resolutions and smarter agents. We hope to share with the audience some ways that can be done.”

About the event:

EVENT: Emerging Agency Practices That Leverage New Canadian Contact Center Capabilities (Webinar)

DATE/TIME: Wednesday, September 2, 2:00 – 3:00 PM, Eastern Time

PANELISTS:

  • Al Weaver, Vice President of Canadian Operations and Strategy, EOS NCN
  • Brian Hamilton, Operations Consultant, LiveVox, Inc.
  • Joe Heinen, Senior Director, Product and Solution Marketing, LiveVox, Inc.

REGISTER: http://livevox.hs-sites.com/webinar-for-canada

Click to register, and we will send a calendar appointment item with webinar details.

About LiveVox, Inc.

LiveVox is a leading provider of cloud contact center solutions for enterprise operations.  Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant highly scalable and burstable contact center solutions such as ACD,  dialer, IVR, centralized call recording, business analytics and compliance suite.  LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost efficient way.  For more information, such as the press release on the LiveVox Canadian center, visit https://livevox.com.

About EOS NCN

EOS NCN was originally established in 1964. Since that time, the company has concentrated on making its receivables management operations dynamic, transparent, responsive and effective. Solid performance over the past 50+ years has brought rapid and healthy corporate growth that continues today. Since 2011, EOS NCN has been part of the EOS Group.  For more information, visit http://www.eos-ncn.ca

 

 

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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