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August 13, 2014

Join LiveVox Counsel and Audit Experts for TCPA/ CFPB Chat – WEBINAR

  • Webinar attendees are offered a unique window into how other contact center leaders are adapting their operation strategies to meet the latest TCPA and CFPB changes
  • To register for the Wednesday, Sept 17th webinar, click here

SAN FRANCISCO, August 13, 2014 — LiveVox Inc., the leading provider of cloud contact center solutions for enterprise operations, announced that its In-House Counsel, Mark Mallah, will join audit consultants to discuss the top questions asked and strategies created by today’s ARM contact center leaders in response to TCPA and CFPB pressures. The webinar takes place Wednesday, September 17th at 2:30pm EDT/ 11:30 am PDT. To register, click here.

“As a former COO, I’ve often sat with my team wishing we had some insight into what other folks in our situation are doing in response to compliance changes. We created this event with that goal of giving attendees the rare insight into what the conversations are like with leaders facing similar challenges,” says Dusty Whitesell, Chief Evangelist, LiveVox. “I am incredibly excited to be able to do so by bringing the people who not only have the expertise, but on a day-to-day basis, have a seat at many of the industry’s leading companies while those discussions are taking place.”

Driven by the immense interest in the topics covered in LiveVox’s webinar last month, the event will expand on key issues covering both TCPA and CFPB preparedness. This includes further elaboration on the latest observations regarding TCPA’s take on “consent” and “capacity” and the key aspects/pitfalls of CFPB preparedness.

About the event:

  • What: FOUR CLOUDS: What Contact Center Leaders are Doing and Asking About the TCPA – Insight from An In-House Counsel and Audit Consultants
  • Date: Wednesday, Sept 16th, 2014
  • Time: 2:30pm EDT/ 11:30am PDT

In addition, operations and technology veterans will shed light on how businesses are utilizing cloud to balance the trade-off between risk and reward with capabilities such as hardware/software separated dialing systems and compliance-integrated manual dialing functions.

About LiveVox, Inc.

LiveVox is a leading provider of cloud contact center solutions for enterprise operations. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant highly scalable and burstable contact center solutions such as ACD, dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost efficient way. For more information, visit livevox.com.

 

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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