March 25, 2014

Aspect Software Announces Strategic Alliance with LiveVox, a Leading Provider of Cloud Contact Center Solutions

Date: 3/25/2014, Phoenix, Arizona and San Francisco, California

  • Alliance will offer business process outsourcers (BPOs) the most comprehensive SaaS, PaaS, and private cloud portfolio in the industry
  • Companies will collaborate on go-to-market activities and global expansion
  • Aspect CEO Stew Bloom to join the board of LiveVox

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, and LiveVox, a leading provider of cloud contact center solutions for business process outsourcers, today announced a strategic alliance to deploy, market, and sell a comprehensive portfolio of cloud-based services and solutions. Under the agreement, Aspect and LiveVox will collaborate to deliver industry-leading SaaS and PaaS solutions.

The strategic alliance will enable LiveVox to expand its product set to include Aspect’s market-leading WFO and multi-modal self-service/IVR suite, bringing significant new cloud capabilities to its BPO customers in North America. Aspect will become the exclusive distribution arm for LiveVox’s cloud solutions outside of North America.

“We are very excited to partner with LiveVox, who brings an industry-proven and highly scalable cloud-based contact center portfolio that addresses key operational and compliance requirements for BPOs. The synergies and market prospects for LiveVox and Aspect create a very compelling opportunity to accelerate each of our respective businesses through the creation of a comprehensive global cloud competency,” says Stew Bloom, Aspect CEO. “We look forward to working closely with LiveVox to deliver a robust portfolio of leading solutions to new and existing customers around the world.”

Aspect and LiveVox will implement a joint go-to-market arrangement that will leverage Aspect’s global reach and resources while identifying immediate cross-selling opportunities. Under the terms of the partnership, Aspect will integrate its existing cloud-based solutions with the LiveVox platform in the Aspect global data center and telco infrastructure to ensure economies of scale are maximized. The combined offering will be marketed as “Aspect BPO Cloud, powered by LiveVox”.

“This multi-faceted partnership significantly expands our global reach and provides LiveVox customers with Aspect’s market-leading omni-channel self-service and cloud-optimized WFO portfolio,” says LiveVox CEO, Louis Summe. “The integration of Aspect and LiveVox’s SaaS platforms creates the most comprehensive cloud-based contact center portfolio in the industry, delivering new cutting-edge cloud capabilities to our customers. LiveVox has a strong track record of growth and this partnership will serve to further our momentum as we continue to execute our strategic plan.”

About LiveVox, Inc.

LiveVox is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant highly scalable and burstable contact center solutions such as ACD, dialer, IVR, centralized call recording, business analytics and compliance suite. Livevox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost-efficient way. For more information, visit

About Aspect

Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit or call one of our specialists at (844) 207-6663.

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