March 25, 2014
Date: 3/25/2014, Phoenix, Arizona and San Francisco, California
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, and LiveVox, a leading provider of cloud contact center solutions for business process outsourcers, today announced a strategic alliance to deploy, market, and sell a comprehensive portfolio of cloud-based services and solutions. Under the agreement, Aspect and LiveVox will collaborate to deliver industry-leading SaaS and PaaS solutions.
The strategic alliance will enable LiveVox to expand its product set to include Aspect’s market-leading WFO and multi-modal self-service/IVR suite, bringing significant new cloud capabilities to its BPO customers in North America. Aspect will become the exclusive distribution arm for LiveVox’s cloud solutions outside of North America.
“We are very excited to partner with LiveVox, who brings an industry proven and highly scalable cloud-based contact center portfolio that addresses key operational and compliance requirements for BPOs. The synergies and market prospects for LiveVox and Aspect create a very compelling opportunity to accelerate each of our respective businesses through the creation of a comprehensive global cloud competency,” says Stew Bloom, Aspect CEO. “We look forward to working closely with LiveVox to deliver a robust portfolio of leading solutions to new and existing customers around the world.”
Aspect and LiveVox will implement a joint go-to-market arrangement that will leverage Aspect’s global reach and resources while identifying immediate cross selling opportunities. Under the terms of the partnership, Aspect will integrate its existing cloud-based solutions with the LiveVox platform in the Aspect global data center and telco infrastructure to ensure economies of scale are maximized. The combined offering will be marketed as “Aspect BPO Cloud, powered by LiveVox”.
“This multi-faceted partnership significantly expands our global reach and provides LiveVox customers with Aspect’s market-leading omni-channel self-service and cloud-optimized WFO portfolio,” says LiveVox CEO, Louis Summe. “The integration of Aspect and LiveVox’s SaaS platforms creates the most comprehensive cloud-based contact center portfolio in the industry, delivering new cutting-edge cloud capabilities to our customers. LiveVox has a strong track record of growth and this partnership will serve to further our momentum as we continue to execute our strategic plan.”
For more information on Aspect BPO Cloud, powered by LiveVox, click here.
About LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant highly scalable and burstable contact center solutions such as ACD, dialer, IVR, centralized call recording, business analytics and compliance suite. Livevox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost efficient way. For more information, visit https://livevox.com.
Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.
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