LiveVox CRM Integrated Ticketing Software for Performance and Efficiency

Integrated Ticketing Allows Agents to Stay Organized and Interface with Customers 24/7

LiveVox Integrated Ticketing Benefits:

  • Make it easy to manage customer interaction with sharable URL ticket tracking and real-time status notifications when changes occur.
  • Empower agents to manage service escalations with universal issue tracking across all departments and channels linked together in one view.
  • Customize and scale workflows as your needs evolve and easily configure dashboards to fit your unique day-to-day operations.

Reach your customers how they want to be reached and see your engagement skyrocket!

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Deliver Superior Customer Service with LiveVox Integrated Ticketing

LiveVox’s integrated ticketing system consolidates all ticketing activities into unified customer profiles. Contact centers can effectively track and seamlessly respond to all the support cases in a multichannel environment to deliver an exceptional customer experience.

LiveVox Ticketing Features

  • Ticketing: LiveVox makes the process of tracking customer issues simpler, by allowing your organization to create ticket structures specifically for your business and its needs. Administrators can easily configure multiple ticket types with unique data structures to ensure relevant information is captured during conversations. All customer conversations as well as supporting documents are tracked and managed utilizing the ticket as the index, ensuring continuity within your organization as the ticket is worked on by multiple teams.
  • Dashboard: Provide visibility to your organization through a configurable dashboard; designed to focus your attention on volumes, progress and tickets needing immediate attention. Empower each of your teams to configure relevant views and manage their tickets through queues to ensure all tickets are promptly addressed and resolved.
  • Workflow: Automate your processes through simple configuration to; route tickets to appropriate teams for quicker resolution, close out customer requests for increased satisfaction, escalate urgent issues to appropriate teams and managers.
  • Forms: Meet your customers in their preferred channel, by offering digital forms that allow for simple ticket classification and identification 24 x 7 by your customers. Embedded within our digital widget the forms can be easily built and deployed to support your customers even when you are not available.
  • SLAs: Ensuring important issues and key customers get the attention they deserve is imperative. With our management tools you are quickly able to classify your tickets and provide visibility to your organization on priority and timelines to solutions.

A Closer Look at LiveVox CRM Solutions

Unified CRM

Centralize and standardize key customer and interaction data across all channels and applications into a single database, creating unified customer profiles with insight across the entire customer journey for improved targeting and segmentation. 

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Configurable Agent Desktops

Enable agents to deliver great experiences consistently and efficiently with a desktop that is curated specifically to their role and is enriched with key consumer information.

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Agent Scripting

Agent desktops include account information alongside dynamic scripts that can be automatically presented based on specific customer attributes and conditional logic, enabling effective conversations.

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Ticketing

Consolidate all relevant service activities into a threaded view that is linked to the customer account record to effectively track, transfer, and seamlessly respond in a multichannel environment.

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Consent Management

Embed consent and customer preferences into campaigns and automatically update records when changes occur.

Enhance Your CRM with LiveVox Bundles

LiveVox’s Robust Solutions for Performance and Efficiency

Fully Integrated Tools

Outbound Campaigns & Compliance Bundle

Differentiate with Compliance and Scale

Perfect your outbound communications with the power of a unified calling software and get maximum compliance all in one package.

Cloud IVR Bundle

Improve Your Inbound Customer Experience

Deliver an exceptional customer experience while staying efficient. Self-service, automation, and intelligent routing is the answer to thriving in today’s environment.

Two-Way Messaging Bundle

Engage Your Customers In a Clear and Memorable Way

Stay competitive by seamlessly messaging your customers when and how they want to communicate.

Our Customers

Our customers use LiveVox’s easy-to-use contact center software to deliver exceptional agent and customer experiences while reducing compliance risk.

“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

—Anthony Warden | VP of Contact Center, Texas Dow Credit Union

“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”

—Tom Nusspickel | COO, American First Finance

“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”

—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.


Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

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creating a Conversational AI Powerhouse.

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