LiveVox CRM Integrated Ticketing Software for Performance and Efficiency
Integrated Ticketing Allows Agents to Stay Organized and Interface with Customers 24/7
LiveVox Integrated Ticketing Benefits:
- Make it easy to manage customer interaction with sharable URL ticket tracking and real-time status notifications when changes occur.
- Empower agents to manage service escalations with universal issue tracking across all departments and channels linked together in one view.
- Customize and scale workflows as your needs evolve and easily configure dashboards to fit your unique day-to-day operations.
Reach your customers how they want to be reached and see your engagement skyrocket!
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LiveVox’s integrated ticketing system consolidates all ticketing activities into unified customer profiles. Contact centers can effectively track and seamlessly respond to all the support cases in a multichannel environment to deliver an exceptional customer experience.
LiveVox Ticketing Features
- Ticketing: LiveVox makes the process of tracking customer issues simpler, by allowing your organization to create ticket structures specifically for your business and its needs. Administrators can easily configure multiple ticket types with unique data structures to ensure relevant information is captured during conversations. All customer conversations as well as supporting documents are tracked and managed utilizing the ticket as the index, ensuring continuity within your organization as the ticket is worked on by multiple teams.
- Dashboard: Provide visibility to your organization through a configurable dashboard; designed to focus your attention on volumes, progress and tickets needing immediate attention. Empower each of your teams to configure relevant views and manage their tickets through queues to ensure all tickets are promptly addressed and resolved.
- Workflow: Automate your processes through simple configuration to; route tickets to appropriate teams for quicker resolution, close out customer requests for increased satisfaction, escalate urgent issues to appropriate teams and managers.
- Forms: Meet your customers in their preferred channel, by offering digital forms that allow for simple ticket classification and identification 24 x 7 by your customers. Embedded within our digital widget the forms can be easily built and deployed to support your customers even when you are not available.
- SLAs: Ensuring important issues and key customers get the attention they deserve is imperative. With our management tools you are quickly able to classify your tickets and provide visibility to your organization on priority and timelines to solutions.
A Closer Look at LiveVox CRM Solutions
Unified CRM
Centralize and standardize key customer and interaction data across all channels and applications into a single database, creating unified customer profiles with insight across the entire customer journey for improved targeting and segmentation.
Configurable Agent Desktops
Enable agents to deliver great experiences consistently and efficiently with a desktop that is curated specifically to their role and is enriched with key consumer information.
Ticketing
Consolidate all relevant service activities into a threaded view that is linked to the customer account record to effectively track, transfer, and seamlessly respond in a multichannel environment.
Enhance Your CRM with LiveVox Bundles
LiveVox’s Robust Solutions for Performance and Efficiency
Fully Integrated Tools
Outbound Campaigns & Compliance Bundle
Differentiate with Compliance and Scale
Perfect your outbound communications with the power of a unified calling software and get maximum compliance all in one package.
Cloud IVR Bundle
Improve Your Inbound Customer Experience
Deliver an exceptional customer experience while staying efficient. Self-service, automation, and intelligent routing is the answer to thriving in today’s environment.
Two-Way Messaging Bundle
Engage Your Customers In a Clear and Memorable Way
Stay competitive by seamlessly messaging your customers when and how they want to communicate.
Our Customers
Our customers use LiveVox’s easy-to-use contact center software to deliver exceptional agent and customer experiences while reducing compliance risk.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
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