Outbound Voice Software for Performance and Efficiency
Increase Agent Productivity Over 200% with LiveVox’s Integrated Outbound Software
LiveVox Outbound Voice Advantages:
- Four Cloud Outbound Dialer options to provide a solution for every need
- Highest level of risk mitigation to avoid future litigation
- Systems are available on-demand so agents can select them based on any contact strategy, risk-tolerance or desired productivity level
- Omnichannel campaign management is available with fully integrated SMS and Email and a native CRM solution built exlusively for call centers
Reach your customers how they want to be reached and see your engagement skyrocket!
Request a demo today.
Or give us a call at (833) 793-1131.Optimize the balance between risk and efficiency
Simplify compliance management
Enjoy proactive expertise
LiveVox's Outbound Dialing Options
There’s An Outbound Dialer For Every Need
Manual Dialer
Manual dialing enables you to easily launch outbound calls while keeping compliance in mind. It’s recommended for giving your agents maximum flexibility in an account ownership model.
Automated (Auto) Dialer
Automated dialing maximizes agent performance and minimizes agent idle time. It is also recommended for improving contact rates.Human Call Initiator®
Our Human Call Initiator® gives you the ability to improve agent productivity by 184% over manual dialing while achieving some of the highest levels of TCPA risk mitigation. It’s recommended for outreach where cell phone consent is uncertain.
Preview-All
Preview-All provides your agents with relevant insights before they contact customers to enable more personalized talk-offs. It’s recommended for agents that need time to prepare before speaking to high-touch, high-value contacts.Phone Dial Attempt Supervisor (PDAS)
All of our outbound systems come equipped with basic contact attempt controls. Take compliance one step further with PDAS, which allows you to configure complex contact attempt controls at the account and phone number level across your in-house and outsourced operations.
LiveVox vs Competitors
LiveVox pioneered the Four Clouds approach to TCPA-focused outbound customer engagement. Each system is autonomous, characterized by a unique hardware and software combination, and each system uses exclusive, dedicated servers.
One of LiveVox’s Four Clouds, HCI®, is a TCPA-focused dialing solution that has been successfully battle-tested time and time again in the courts. Others have turned to competitor solutions, none of which have had as many positive court rulings across different jurisdictions as LiveVox’s Human Call Initiator® (HCI®).
The comparison below highlights three fundamental aspects that differentiate HCI® from other TCPA dialing solutions, followed by additional compliance controls that set LiveVox apart from the rest.
Fully Provided, Partially Provided, Not Provided
Enhance Your Outbound Voice Software with LiveVox Bundles
LiveVox’s Robust Solutions for Performance and Efficiency
Fully Integrated Tools
Cloud IVR Bundle
Improve Your Inbound Customer Experience
Deliver an exceptional customer experience while staying efficient. Self-service, automation, and intelligent routing is the answer to thriving in today’s environment.
Two-Way Messaging Bundle
Engage Your Customers In a Clear and Memorable Way
Stay competitive by seamlessly messaging your customers when and how they want to communicate.What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
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Keep Your Agents Connected and Productive
If you need to implement a cloud solution asap.
If you are like many businesses out there you need to use a cloud solution that allows your contact center to operate virtually. Reach out to our team to begin your journey to the cloud today.
If you need to switch to a different cloud solution.
If your current provider is unable to meet your evolving needs and is unable to provide a fully integrated omnichannel platform please reach out to our team to begin your journey.
If you have any questions.
During this confusing time many people have questions on even where to begin or how to get their team transformed to a remote workforce. If you have any questions reach out to our team of specialists and we will be happy to answer any questions you may have.