Webchat Software for Customer Centric Experiences

Empower your agents to have personalized conversations instantly with our live chat tools for your website

LiveVox Webchat Software Advantages:

  • Seamless connection to live Agents when a chatbot isn’t sufficient to avoid customer frustration
  • Full configuration and omnichannel integration across all applications allowing agents and bots to access extensive customer profiles effortlessly
  • Simplified path to self-service to free up agent time and scale revenue

Reach your customers how they want to be reached and see your engagement skyrocket!

Request a demo today.
Or give us a call at (833) 793-1099.

LiveVox Virtual Agent APIs

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LiveVox vs. Other Platforms

Meet Customers Where They Are

Customers have become more self-sufficient. Help them navigate resolutions quickly with a channel option that lets customers self-direct how and when they’re served. LiveVox’s webchat application can be easily embedded across your entire website, or on specific pages, and functions as an automatic pop-up or customer-initiated experience.

Strategic placement of a webchat function can help drive customer behavior, including purchase potential.

Layer in chatbots

Your website is being visited at all times, day and night. Use chatbots and prewritten messages for 24/7 support that’s fast and efficient. Chatbots can be fully integrated into the LiveVox platform and easily configured to fit your specific business needs. Take chatbot effectiveness one step further by leveraging LiveVox’s native CRM functionality to personalize chatbot logic.

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Close the cross-channel gap

If a customer needs assistance beyond a chatbot, quickly connect them with a live agent. Agents are equipped with enriched agent desktops that include the chat transcript, as well as the customer’s account and previous interaction history across all channels, to personalize the conversation.

To ensure messaging responses are serviced by the most qualified agent groups, agents can be configured to service only webchat messages or fully blended to receive Voice, Email, SMS, and Webchat interactions.

    Enhance Your Website Chat Software with LiveVox Bundles

    LiveVox’s Robust Solutions for Customer-Centric Experiences

    Fully Integrated Tools

    Cloud IVR Bundle

    Improve Your Inbound Customer Experience

    Deliver an exceptional customer experience while staying efficient. Self-service, automation, and intelligent routing is the answer to thriving in today’s environment.

    Two-Way Messaging Bundle

    Engage Your Customers In a Clear and Memorable Way

    Stay competitive by seamlessly messaging your customers when and how they want to communicate.

    Our Customers

    Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk.

    “Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

    —Anthony Warden | VP of Contact Center, Texas Dow Credit Union

    “Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”

    —Tom Nusspickel | COO, American First Finance

    “LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”

    —Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

    What Are Your Advantages With LiveVox?

    Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.


    Billions of Omnichannel interactions powered every year

    Trusted by game-changing clients for more than 20 years

    Recognized by the industry's leading analysts

    Fully-Integrated Public Cloud Platform

    + Unified Tools, Channels, And Data To Maximize ROI
    + Fast, Easy, And Cost-Effective To Scale And Optimize
    + Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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    AX Workplace Made For Contact Centers

    + Integrate It All, Including Agent Workflows, In One Screen
    + Smart, Simple, And Seamless Cross-Channel Interactions
    + Easily Push And Pull Data From Your CRM / Other SORs

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    Scalable, Flexible, Reliable, And Secure

    + 100% Public Cloud Infrastructure And 24/7/365 Support
    + Easily Configure Our Modules, APIs, And Growing Partner Network
    + End-To-End SLA / High Availability And Enterprise-Grade Security

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    Certifications

    LiveVox is proud to be both PCI and SOC 2 Compliant.

    © Copyright 2020 LiveVox, Inc. All rights reserved.

     

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    Livevox has joined forces with NICE,
    creating a Conversational AI Powerhouse.

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    Livevox has joined forces with NICE,
    creating a Conversational AI Powerhouse.

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    Livevox has joined forces with NICE,
    creating a Conversational AI Powerhouse.

    Click here to be redirected to NICE.com


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    Livevox has joined forces with NICE,
    creating a Conversational AI Powerhouse.

    Click here to be redirected to NICE.com

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