Webchat Software for Customer Centric Experiences
Empower your agents to have personalized conversations instantly with our live chat tools for your website
LiveVox Webchat Software Advantages:
- Seamless connection to live Agents when a chatbot isn’t sufficient to avoid customer frustration
- Full configuration and omnichannel integration across all applications allowing agents and bots to access extensive customer profiles effortlessly
- Simplified path to self-service to free up agent time and scale revenue
Reach your customers how they want to be reached and see your engagement skyrocket!
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LiveVox vs. Other Platforms
Meet Customers Where They Are
Customers have become more self-sufficient. Help them navigate resolutions quickly with a channel option that lets customers self-direct how and when they’re served. LiveVox’s webchat application can be easily embedded across your entire website, or on specific pages, and functions as an automatic pop-up or customer-initiated experience.
Strategic placement of a webchat function can help drive customer behavior, including purchase potential.
Layer in chatbots
Your website is being visited at all times, day and night. Use chatbots and prewritten messages for 24/7 support that’s fast and efficient. Chatbots can be fully integrated into the LiveVox platform and easily configured to fit your specific business needs. Take chatbot effectiveness one step further by leveraging LiveVox’s native CRM functionality to personalize chatbot logic.
Close the cross-channel gap
If a customer needs assistance beyond a chatbot, quickly connect them with a live agent. Agents are equipped with enriched agent desktops that include the chat transcript, as well as the customer’s account and previous interaction history across all channels, to personalize the conversation.
To ensure messaging responses are serviced by the most qualified agent groups, agents can be configured to service only webchat messages or fully blended to receive Voice, Email, SMS, and Webchat interactions.
Enhance Your Website Chat Software with LiveVox Bundles
LiveVox’s Robust Solutions for Customer-Centric Experiences
Fully Integrated Tools
Cloud IVR Bundle
Improve Your Inbound Customer Experience
Deliver an exceptional customer experience while staying efficient. Self-service, automation, and intelligent routing is the answer to thriving in today’s environment.
Two-Way Messaging Bundle
Engage Your Customers In a Clear and Memorable Way
Stay competitive by seamlessly messaging your customers when and how they want to communicate.
Our Customers
Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
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