LiveVox Two-Way Messaging Bundle
Meet Your Customers On Their Digital Channels Of Choice And Improve Customer Communication And Messaging
Today’s customers want to communicate with you seamlessly on their channels of choice. LiveVox’s Two-Way Messaging Bundle empowers you to create digital conversations across SMS, Email, and Webchat in one place.
Capabilities included in the Bundle:
- SMS: Mass and 2-Way
- Email: Mass and 2-Way
- Webchat and live chat agents
- Basic Inbound Voice
- Email and SMS Campaigns with Compliance Controls
- Contact Center CRM
- Real-Time Dashboards and Reporting
- Compliance with CTIA Standards and CAN-SPAM
- Customer Consent Management
See how LiveVox’s Two-Way Messaging Bundle can help you amplify your engagement strategies and reach more customers on their preferred messaging channels while mitigating risk.
Request a demo today.
Or give us a call at (833) 395-0908.
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Is Two Way Messaging the Right Bundle For You?
Are you struggling to:
- Conduct compliant, private and secure communications on the fastest-growing non-voice channels?
- Easily, reliably connect and converse with every customer –how and when they prefer to reach you?
- Support and future-proof your communication choices?
If so, then yes! Improve the customer experience and still keep your current phone system in place.
Our Customers
Our customers use LiveVox’s easy-to-use call center platform to deliver exceptional agent and customer experiences while reducing compliance risk.
“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”
—Anthony Warden | VP of Contact Center, Texas Dow Credit Union
“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”
—Tom Nusspickel | COO, American First Finance
“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”
—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist
Why LiveVox?
Learn why leading contact centers chose LiveVox as their call center for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
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