Messaging Software for Easy and Compliant Customer Conversations
Enable personalized & enriched conversations with our LiveVox Text Messaging Software.
LiveVox Business Messaging Software Advantages:
- Provides easy communication on your customer’s channel of choice
- Allows you to reach your customers efficiently and at scale while remaining focused on compliance
- Enables your agents to personalize each interaction through simple customization
Reach your customers how they want to be reached and see your engagement skyrocket!
Or give us a call at (833) 793-1132.
Utilize Text Messages to deliver great service experiences
Agents are provided with everything they need to facilitate personalized conversations through enriched agent desktops. A multichannel inbox makes it easy for them to manage personal and team Text queues. Customer account information and full multichannel interaction history are also presented, enabling a seamless escalation from one channel to another.
Create targeted Text campaigns that drive ROI
Make your Text Message outreach customer-centric with robust campaign creation functionality. List segmentation, campaign schedules and trigger-based events allow you to create and automate Text engagement using specific customer attributes or interaction history. Text messages can be created:
- Using pre-configured templates
- With additional links such as self-service payment options
- Including customer account information (e.g. First Name) for personalization.
Agents can be configured to receive only Text Messages or be blended to receive both voice and digital communications. Shifting agents from voice to digital can have a significant impact on your ability to drive ROI.
Simplify Text Message compliance
LiveVox applies its risk mitigation methodology to help you manage Text Message compliance. Three compliance-focused capabilities you get with LiveVox include:
- Predefined SMS opt-out terms mandated by the CTIA
- Real-time account-level consent updates
- Embedded consent management on an agent desktop.
We Offer Much More Than Just Text Messaging Software
Request a Demo and Learn About All of LiveVox’s Robust Solutions to Create Easy and Effective Conversations
Recommended LiveVox Software Bundles
Two-Way Messaging Bundle
Engage Your Customers In a Clear and Memorable Way
Stay competitive by seamlessly messaging your customers when and how they want to communicate.
Outbound Campaigns & Compliance Bundle
Differentiate with Compliance and Scale
Perfect your outbound communications with the power of a unified platform and get maximum compliance all in one package.
Cloud IVR Bundle
Improve Your Inbound Customer Experience
Deliver an exceptional customer experience while staying efficient. Self-service, automation, and intelligent routing is the answer to thriving in today’s environment.
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.