Speech Analytics Software for Intelligent Customer Relationships
Increase revenue and customer experience with compliant AI scored call recording and insights
LiveVox Call Center Speech Analytics Advantages:
- Advanced filter and search capabilities to help you find the calls that matter and avoid wasted agent time
- Unify all conversations and customer history into a single agent desktop
- Automated call scoring that allows you to spend time focused on the most valuable customers
- Customized notifications so you don’t miss anything of importance
- Sentiment analysis to gauge customer experiences and find areas to improve
- Detailed reporting to effectively digest information and communicate internally
Unearth every important detail of client conversations and improve customer experience.
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Transform quality and compliance
Always be on top of quality and compliance as 100% of interactions in your contact center are automatically monitored, analyzed, and scored by advanced AI. Be promptly notified of regulatory risk, customer dissatisfaction, or anything that is important to your business.
Improve CX and ROI
Use our reporting tools to tap into thousands of calls as a potentially transformative source of insight for customer experience as well as to drive new marketing, operational and coaching strategies.
Drive agent performance
Understand your team’s performance and morale wherever they are. Provide agents with highly detailed, objective feedback on their interactions. Streamline your quality management processes to free up time for managers to provide targeted coaching.
Find the calls that matter
Advanced filter and search capabilities allow you to search through hundreds of thousands of calls based on almost any datapoint including keywords, phrases, sentiment, and your own call metadata.
Unlock, and learn from, every conversation
Unlock the content and sentiment of every one of your calls and interactions as a source of data for your business. Access advanced reports to understand call drivers and macro trends to inform operational and marketing strategies, then drill down into the data to identify coaching opportunities and best practices that you can scale across your team.
Refreshingly simple to use
Compared to our competitors, SpeechIQ has an incredibly user-friendly, business-focused interface, meaning that your decision-makers will be able to access game-changing insights at-will without the need to go through a data analyst and wait for results. And, you can be up and running in a matter of days as a result of our straightforward, streamlined implementation and integration process
A View of LiveVox’s SpeechIQ®
LiveVox’s Robust Solution for Intelligent Customer Relationships
Our Customers
Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk.
“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”
—Anthony Warden | VP of Contact Center, Texas Dow Credit Union
“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”
—Tom Nusspickel | COO, American First Finance
“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”
—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist
Why LiveVox?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
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