Speech Analytics Bundle
Transform Customer Experience, Quality Assurance, And Compliance Management With A Powerful, AI-Driven Speech Analytics Solution
Understand the reason for every inbound call as well as the content and sentiment of every interaction that takes place in your contact center.
Automatically monitor and score 100% of interactions, drastically improving your ability to identify risk and scale best practices. And do this all with an easy-to-use tool that doesn’t require in-house technical expertise.
Capabilities included in the Bundle:
- Automated Scorecards
- Manual Scorecards
- Advanced Search Capabilities
- Sentiment Analysis
- Reporting and Analytics
- Call Driver Identification
- Automated Call Dispositioning
- Script Adherence Reports
- Custom AI-triggered notifications
- Advanced coaching and training functionality
- Omnichannel Analysis
- Call Review Capabilities
- Easy-to-use by anyone
See how LiveVox’s Speech Analytics Bundle can help you to understand and use every interaction in your contact center.
Request a demo today.
Or give us a call at (833) 395-0907.
Fill out the form to request a demo.
Is Speech Analytics the Right Bundle For You?
Are you struggling to:
- Improve customer experience but lack the detailed, comprehensive insight needed to do so?
- Quickly identify where you should focus your attention to scale in depth call reviews so you can spend more time focusing on coaching your agents?
- Incorporate data from third-party applications?
- Get smart about how you use analytics and data to drive agent performance and operational efficiency?
- Improve your reporting and analytics capabilities without hiring an army of technology and data experts?
- Reduce manager FTE headcount while maintaining quality management standards?
If so, then yes! Improve the customer sentiment and agent productivity with our LiveVox Speech Analytics Bundle.
Our Customers
Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
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