Speech Analytics Bundle
Transform Customer Experience, Quality Assurance, And Compliance Management With A Powerful, AI-Driven Speech Analytics Solution
Understand the reason for every inbound call as well as the content and sentiment of every interaction that takes place in your contact center.
Automatically monitor and score 100% of interactions, drastically improving your ability to identify risk and scale best practices. And do this all with an easy-to-use tool that doesn’t require in-house technical expertise.
Capabilities included in the Bundle:
- Automated Scorecards
- Manual Scorecards
- Advanced Search Capabilities
- Sentiment Analysis
- Reporting and Analytics
- Call Driver Identification
- Automated Call Dispositioning
- Script Adherence Reports
- Custom AI-triggered notifications
- Advanced coaching and training functionality
- Omnichannel Analysis
- Call Review Capabilities
- Easy-to-use by anyone
See how LiveVox’s Speech Analytics Bundle can help you to understand and use every interaction in your contact center.
Request a demo today.
Or give us a call at (833) 395-0907.
Fill out the form to request a demo.
Is Speech Analytics the Right Bundle For You?
Are you struggling to:
- Improve customer experience but lack the detailed, comprehensive insight needed to do so?
- Quickly identify where you should focus your attention to scale in depth call reviews so you can spend more time focusing on coaching your agents?
- Incorporate data from third-party applications?
- Get smart about how you use analytics and data to drive agent performance and operational efficiency?
- Improve your reporting and analytics capabilities without hiring an army of technology and data experts?
- Reduce manager FTE headcount while maintaining quality management standards?
If so, then yes! Improve the customer sentiment and agent productivity with our LiveVox Speech Analytics Bundle.
Our Customers
Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk.
“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”
—Anthony Warden | VP of Contact Center, Texas Dow Credit Union
“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”
—Tom Nusspickel | COO, American First Finance
“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”
—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist
Why LiveVox?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
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