Speech Analytics Bundle

Transform Customer Experience, Quality Assurance, And Compliance Management With A Powerful, AI-Driven Speech Analytics Solution

Understand the reason for every inbound call as well as the content and sentiment of every interaction that takes place in your contact center.

Automatically monitor and score 100% of interactions, drastically improving your ability to identify risk and scale best practices. And do this all with an easy-to-use tool that doesn’t require in-house technical expertise.

Capabilities included in the Bundle:

  • Automated Scorecards
  • Manual Scorecards
  • Advanced Search Capabilities
  • Sentiment Analysis
  • Reporting and Analytics
  • Call Driver Identification
  • Automated Call Dispositioning
  • Script Adherence Reports
  • Custom AI-triggered notifications
  • Advanced coaching and training functionality
  • Omnichannel Analysis
  • Call Review Capabilities
  • Easy-to-use by anyone

See how LiveVox’s Speech Analytics Bundle can help you to understand and use every interaction in your contact center.

Request a demo today.

Or give us a call at (833) 395-0907.

Fill out the form to request a demo.

Is Speech Analytics the Right Bundle For You?

Are you struggling to:

  • Improve customer experience but lack the detailed, comprehensive insight needed to do so?
  • Quickly identify where you should focus your attention to scale in depth call reviews so you can spend more time focusing on coaching your agents?
  • Incorporate data from third-party applications?
  • Get smart about how you use analytics and data to drive agent performance and operational efficiency?
  • Improve your reporting and analytics capabilities without hiring an army of technology and data experts?
  • Reduce manager FTE headcount while maintaining quality management standards?

 

If so, then yes! Improve the customer sentiment and agent productivity with our LiveVox Speech Analytics Bundle.

LiveVo SpeechIQ

Our Customers

Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk.

“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

—Anthony Warden | VP of Contact Center, Texas Dow Credit Union

“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”

—Tom Nusspickel | COO, American First Finance

“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”

—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.


Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

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creating a Conversational AI Powerhouse.

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

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