SMS Software for Easy, Compliant Customer Conversations

Enable seamless, personalized & enriched 2-way SMS conversations

LiveVox SMS Advantages:

  • Allows you to reach your customers efficiently and at scale
  • Enables your agents to personalize each interaction through simple customization
  • Provides specific and cross-channel reporting for insights to build actionable communication strategies

Reach your customers how they want to be reached and see your engagement skyrocket!

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LiveVox Virtual Agent APIs

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LiveVox Two Way SMS Messaging vs. Other Business Texting Platforms 

Utilize SMS to deliver great service experiences

Agents are provided with everything they need to facilitate personalized 2-Way SMS conversations through enriched agent desktops. A multichannel inbox makes it easy for them to manage personal and team SMS queues. Customer account information and full multichannel interaction history are also presented, enabling a seamless escalation from one channel to another.

Create targeted SMS campaigns that drive ROI

Make your SMS outreach customer-centric with robust campaign creation functionality. List segmentation, campaign schedules and trigger-based events allow you to create and automate SMS engagement using specific customer attributes or interaction history. SMS messages can be created:

Using pre-configured templates
With additional links such as self-service payment options
Including customer account information (e.g. First Name) for personalization

Agents can be configured to receive only SMS messages or be blended to receive both voice and digital communications. Shifting agents from voice to digital can have a significant impact on your ability to drive ROI.

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Simplify SMS compliance

LiveVox applies its risk mitigation methodology to help you manage SMS compliance. Three compliance-focused capabilities you get with LiveVox include:

Predefined SMS opt-out terms mandated by the CTIA
Real-time account-level consent updates
Embedded consent management on an agent desktop

Enhance Your CRM with LiveVox SMS Software Bundles 

LiveVox’s Robust Solutions to Create Easy, Compliant Conversations

Fully Integrated Tools

Cloud IVR Bundle

Improve Your Inbound Customer Experience

Deliver an exceptional customer experience while staying efficient. Self-service, automation, and intelligent routing is the answer to thriving in today’s environment.

Outbound Campaigns & Compliance Bundle

Differentiate with Compliance and Scale

Perfect your outbound communications with the power of a unified platform and get maximum compliance all in one package.

Two-Way Messaging Bundle

Engage Your Customers In a Clear and Memorable Way

Stay competitive by seamlessly messaging your customers when and how they want to communicate.

Our Customers

Our customers use LiveVox’s easy-to-use call center platform to deliver exceptional agent and customer experiences while reducing compliance risk.

“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

—Anthony Warden | VP of Contact Center, Texas Dow Credit Union

“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”

—Tom Nusspickel | COO, American First Finance

“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”

—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

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