Short Code SMS Software for Easy, Compliant Customer Conversations
Reach Your Customers Quickly and Easily on the Platform They Want to be Reached with LiveVox Short Code SMS
LiveVox Short Code SMS Advantages:
- Allows you to reach your customers efficiently and at scale
- Reduce agent-to-consumer handle times and experience up to 5X efficiency gains
- Meet the growing demands of a digital-first consumer and focus on digital customer engagement
Reach your customers how they want to be reached and see your engagement skyrocket!
Request a demo today.
Or give us a call at (833) 793-1132
LiveVox SMS vs. Other Business Texting Platforms
Utilize SMS to deliver great service experiences
Agents are provided with everything they need to facilitate personalized 2-Way SMS conversations through enriched agent desktops. A multichannel inbox makes it easy for them to manage personal and team SMS queues. Customer account information and full multichannel interaction history are also presented, enabling a seamless escalation from one channel to another.
Create targeted SMS campaigns that drive ROI
Make your SMS outreach customer-centric with robust campaign creation functionality. List segmentation, campaign schedules and trigger-based events allow you to create and automate SMS engagement using specific customer attributes or interaction history. SMS messages can be created:
Using pre-configured templates
With additional links such as self-service payment options
Including customer account information (e.g. First Name) for personalization
Agents can be configured to receive only SMS messages or be blended to receive both voice and digital communications. Shifting agents from voice to digital can have a significant impact on your ability to drive ROI.
Simplify SMS compliance
LiveVox applies its risk mitigation methodology to help you manage SMS compliance. Three compliance-focused capabilities you get with LiveVox include:
Predefined SMS opt-out terms mandated by the CTIA
Real-time account-level consent updates
Embedded consent management on an agent desktop
Enhance Your CRM with LiveVox SMS Software Bundles
LiveVox’s Robust Solutions to Create Easy, Compliant Conversations
Fully Integrated Tools
Cloud IVR Bundle
Improve Your Inbound Customer Experience
Deliver an exceptional customer experience while staying efficient. Self-service, automation, and intelligent routing is the answer to thriving in today’s environment.
Outbound Campaigns & Compliance Bundle
Differentiate with Compliance and Scale
Perfect your outbound communications with the power of a unified platform and get maximum compliance all in one package.
Two-Way Messaging Bundle
Engage Your Customers In a Clear and Memorable Way
Stay competitive by seamlessly messaging your customers when and how they want to communicate.
Our Customers
Our customers use LiveVox’s easy-to-use call center platform to deliver exceptional agent and customer experiences while reducing compliance risk.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
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