Outbound Voice Software for Performance and Efficiency
Drive ROI with LiveVox’s Integrated Outbound Software
LiveVox Outbound Voice Advantages:
- Four Cloud Outbound Dialer options to provide flexibility and all levels of control within your PBX
- Highest level of risk mitigation to avoid future litigation
- Systems are available on-demand so agents can select them based on their contact strategies, risk-tolerance, and desired productivity level
Reach your customers how they want to be reached and see your engagement skyrocket!
Optimize the balance between risk and efficiency
Simplify compliance management
Enjoy proactive expertise
Manual DialerManual dialing enables you to easily launch outbound calls while keeping compliance in mind. It’s recommended for giving your agents maximum flexibility in an account ownership model.
Automated (Auto) DialerAutomated dialing maximizes agent performance and minimizes agent idle time. It is also recommended for improving contact rates.
Human Call Initiator®Our Human Call Initiator® gives you the ability to improve agent productivity by 184% over manual dialing while achieving some of the highest levels of TCPA risk mitigation. It’s recommended for outreach where cell phone consent is uncertain.
Preview-AllPreview-All provides your agents with relevant insights before they contact customers to enable more personalized talk-offs. It’s recommended for agents that need time to prepare before speaking to high-touch, high-value contacts.
Phone Dial Attempt Supervisor (PDAS)All of our outbound systems come equipped with basic contact attempt controls. Take compliance one step further with PDAS, which allows you to configure complex contact attempt controls at the account and phone number level across your in-house and outsourced operations.
Enhance Your Outbound Voice Software with LiveVox Bundles
LiveVox’s Robust Solutions for Performance and Efficiency
Fully Integrated Tools
Cloud IVR Bundle
Improve Your Inbound Customer ExperienceDeliver an exceptional customer experience while staying efficient. Self-service, automation, and intelligent routing is the answer to thriving in today’s environment.
Two-Way Messaging Bundle
Engage Your Customers In a Clear and Memorable WayStay competitive by seamlessly messaging your customers when and how they want to communicate.
Learn why leading contact centers chose LiveVox as their call center for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
LiveVox is proud to be both PCI and SOC 2 Compliant.
Get Started Today
Keep Your Agents Connected and Productive
If you need to implement a cloud solution asap.
If you are like many businesses out there you need to use a cloud solution that allows your contact center to operate virtually. Reach out to our team to begin your journey to the cloud today.
If you need to switch to a different cloud solution.
If your current provider is unable to meet your evolving needs and is unable to provide a fully integrated omnichannel platform please reach out to our team to begin your journey.
If you have any questions.
During this confusing time many people have questions on even where to begin or how to get their team transformed to a remote workforce. If you have any questions reach out to our team of specialists and we will be happy to answer any questions you may have.