LiveVox Outbound Contact Center Solutions

Powerful, Compliance-Focused Omnichannel Engagement With Voice And Messaging

LiveVox’s Outbound Campaigns & Compliance Bundle enables you to improve productivity and mitigate risk across Voice, Email, and SMS outreach.

Enhance customer experience and differentiate yourself from competitors through a call center software that empowers agents.

LiveVox contact center software isn’t tethered to the success of any one single channel or outreach method. Capabilities included in the Outbound Campaign Bundle:

  • Human Call Initiator (HCI®)
  • Human Text Initiator (HTI)
  • Four Separate Outbound Dialing Systems
  • Mass SMS & Email Campaigns
  • Interactive Voice Response (IVR)
  • Inbound Voice
  • Phone Line Scalability
  • Unified CRM and Data
  • Consent Management
  • Compliance Controls
  • Call Recording and Lookup
  • Reporting Suite

See how LiveVox’s Outbound Call Center Solutions can drive performance while keeping compliance top of mind. Our customers can rely on us to solve their most challenging customer communication needs.

Request a demo today.

Or give us a call at (833) 395-0910.

Elevate your customer service for the new and next.

Powerful, Compliance-Focused Omnichannel Engagement with Voice & Messaging

LiveVox’s Outbound Campaigns and Compliance Bundle is designed to improve productivity and mitigate risk when doing customer engagement. By bringing everything together under one roof, LiveVox makes your outbound communications more efficient, more compliance-focused, and more data-driven than ever before.

Outbound Campaigns & Compliance Bundle Breakdown:

  • Mass SMS and Email: Amplify your outreach with robust campaign creation functionality, including segmentation and automation.
  • Unified Data: Enable agents to create more personalized customer experiences with a full view of the customer journey.
  • Reduced Complexity: Easy to implement, use, scale, and change on the fly. Deliver a seamless experience both on the operations side and on the customer engagement side.
  • Human Text Initiator(HTI): Enjoy the power and confidence of HCI, now for text messaging. HTI is a dramatically more efficient way to do SMS with focus on TCPA risk mitigation. Drive inbound calls and payments and promote consumer self-service.
  • Four Clouds Outbound Dialing Systems: Manage Today’s regulatory requirements with the option of three manual and one automated outbound dialing system, including the battle-tested HCI.
  • Empowered Managers: By doing outbound engagement in a single unified platform, managers are able to make better business decisions that drive ROI for the bottom line using data-driven decisions.

Is Outbound Campaigns and Compliance The Right Bundle For You?

Are you or your call center agents struggling to:

  • Improve outreach strategy through Phone, Email, and SMS?
  • Elevate the customer experience via their channels of choice?
  • Take the extra steps to ensure customer success or support needs are met?
  • Improve the agent experience with a single pane of glass view to facilitate faster service?
  • Use customer service platform to build experiences tailored specifically for your customers?
  • Mitigate risk and optimize your outbound calling performance?
  • Count outbound calls, emails, and text messages?
  • Initiate and lead conversations through voice, email, and SMS?
  • Transform customer satisfaction through the use of artificial intelligence?

If so, then yes! Increase performance while also addressing the latest rules and regulations.

LiveVox Human Call Initiator

Our Customers

Our customers use LiveVox’s easy-to-use call center platform to deliver exceptional agent and customer experiences while reducing compliance risk.

“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

—Anthony Warden | VP of Contact Center, Texas Dow Credit Union

“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”

—Tom Nusspickel | COO, American First Finance

“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”

—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

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