Outbound Calling Technology Built For Contact Centers

Improve Agent Productivity While Mitigating Risk

TCPA lawsuits have increased by 1279% over the past decade, with an average class action settlement of $6.6 million in 2018. Shield your contact center from those costly risks and drive agent performance with LiveVox’s Outbound Campaigns & Compliance solution.

LiveVox Platform Benefits:

  • Increase agent productivity by 232% when compared to 10-digit manual dialing
  • Avoid litigation with comprehensive risk mitigation controls and security processes
  • Mitigate risk with four outbound dialing systems and agent call scripts
  • Amplify your SMS and email outreach with robust campaign creation functionality
  • Unified data drives improved customer experiences and more informed business decisions
LiveVox Virtual Agent APIs

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LiveVox Outbound Campaigns vs. Other Platforms

Battle-Tested, Comprehensive Risk Mitigation

LiveVox has over 20 years of experience with providing effective communication risk mitigation technology and is the only TCPA-focused dialing solution with a 10-0 court ruling record. LiveVox’s embedded consent management functionality and multi-layered contact attempt controls also support the highest level of risk mitigation.

Omnichannel Campaign Management

While other platforms have a mix of non-native solutions that make it difficult to configure robust campaigns, LiveVox’s omnichannel platform seamlessly integrates mass email and SMS along with native CRM functionality to deliver highly targeted outreach and comprehensive cross-channel reporting.

CRM Functionality

Other outbound dialing solutions may require you to purchase a third party CRM that is not specifically built for contact center operations, resulting in complicated integrations, clunky workflows, and unnecessary tabs, windows, or pop ups that your agents have to navigate.

Our Customers

Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk.

“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

—Anthony Warden | VP of Contact Center, Texas Dow Credit Union

“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”

—Tom Nusspickel | COO, American First Finance

“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”

—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

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