Interactive Voice Response (IVR) Software for Efficiency

Drive Self-Service and Accurate Call Routing With LiveVox’s Cloud Based IVR Software

LiveVox IVR Advantages:

  • Custom configuration throughout the entire journey to provide customer personalization
  • Simplistic, drag and drop interface for agents to shift seamlessly from self-service to conversation
  • Low code, no code development to provide quick and easy adoption

Exceed your customers growing expectations and boost productivity.

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LiveVox Virtual Agent APIs

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Match the right agents to the right calls

LiveVox’s ACD routes incoming calls and messages to the agents or departments most qualified to handle them, driving up first call resolution and improving the customer experience. These features include:

  • Routing of incoming calls to specific agents based on predefined criteria
  • Identification and rapid response to desired callers
  • Automatic callbacks
  • Multiple call queues
  • Call center overflow
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Increase efficiency and customer engagement

Decrease customer frustration caused while on hold with features including in-queue self-service and callback options, wait-time features, and IVR-based payment capabilities. And, with our omnichannel approach, you can give your customers the option to self-serve beyond calls, including the ability to:

  • Transfer the conversation to SMS
  • Receive an email with instructions in their inbox
  • Live-chat with an agent on the web
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Create a personalized experience in each conversation

Enable agents to deliver exceptional experiences consistently and efficiently by configuring the agent desktop with the information they need to create personalized interactions and faster talk-offs. Screen pop data is available to the agent immediately upon connection with a customer and can include:

  • Consumer account information
  • Consumer IVR inputs
  • 3rd-party data

A View of Our Cloud Hosted Dialing Platform

LiveVox IVR

Enhance Your Inbound Voice Response (IVR) Software with LiveVox Bundles

LiveVox’s Robust Solutions for Efficiency

Fully Integrated Contact Center Technologies

Cloud IVR Bundle

Improve Your Inbound Customer Experience

Deliver an exceptional customer experience while staying efficient. Self-service, IVR automation, IVR recording and intelligent routing is the answer to thriving in today’s environment.

Inbound Contact Center Bundle

Maximize Visibility and Optimize Service

Meet today’s increasingly high customer expectations with a  platform that connects channels, tickets and dashboards for maximal visibility and memorable customer interactions.

Outbound Campaigns & Compliance Bundle

Differentiate with Compliance and Scale

Perfect your outbound communications with the power of a unified platform and get maximum compliance all in one package.

Our Customers

Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk. 

“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

—Anthony Warden | VP of Contact Center, Texas Dow Credit Union

“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”

—Tom Nusspickel | COO, American First Finance

“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”

—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

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