LiveVox Inbound Contact Center Bundle
Elevate Your Customer Experience For The New and Next With LiveVox Contact Center Software
Unlike other provider solutions, LiveVox’s Inbound Contact Center Bundle includes all of the software that you need to deliver exceptional customer service, during every interaction, in a single pane of glass.
Capabilities included in the Bundle:
- Inbound Voice
- Advanced IVR
- SMS: Mass and 2-Way
- Email: Mass and 2-Way
- Webchat
- Intelligent Routing
- Ticketing & CRM
- Customer Consent Management
- Compliance with CTIA & CAN-SPAM
- CSAT Surveys
- Real-time Dashboards and Reporting
See how LiveVox’s Inbound Contact Center Bundle helps connect agents and customers seamlessly for frictionless engagement.
Request a demo today.
Or give us a call at (833) 395-0909.
Fill out the form to request a demo.
Is LiveVox’s Inbound Contact Center The Right Bundle For You?
Are you struggling to:
-
Offer more personalized service across the entire customer journey without overburdening agents?
-
Connect interaction history, channels, data, and workflows across your entire organization in a single pane of glass for a 360° view of your service lifecycle?
-
Make your customer service center your brand ambassador instead of a cost center?
-
Answer the who, what, and why of what drives success in your contact center?
If so, then yes! Elevate your customer experience for the new and the next.
Our Customers
Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk.
“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”
—Anthony Warden | VP of Contact Center, Texas Dow Credit Union
“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”
—Tom Nusspickel | COO, American First Finance
“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”
—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist
Why LiveVox?
Learn why leading contact centers chose LiveVox as their call center for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
© Copyright 2020 LiveVox, Inc. All rights reserved.