The Most Profitable Contact Centers Have Happy Customers
Improving Your Call Center Starts with Improving Your Customer’s and Agent’s Experiences
Our Software Was Built To Do That
How Our Software Improves Customer and Agent Experiences:
- Prevents your customers from having to repeat themselves!
- Reduces time to resolution!
- Gives your agents all of the information they need, in one place!
- Provides your customers with convenience!
Satisfied customers and agents drive bigger returns!
Prevent your customers from having to repeat themselves!
Seriously, you hate it, I hate it, everyone hates it. If your customers are still being passed between agents having to explain their same situation over and over again, they’re not happy!
Our Omnichannel Software (Voice, Email, SMS and Webchat) exists within a Unified Agent Desktop that lets your agents interact with your customers without dropping information between each.
Reduce time to resolution!
There are hundreds if not thousands of reasons why your customers are reaching out to you. Knowing those reasons proactively and in the moment is imperative. When you know those reasons proactively you can better set up your IVR so your customers can more efficiently self service. And when you know those reasons in the moment your agents can better address each customer.
Our Speech Analytics Software (SpeechIQ®) allows you to record and automatically analyze 100% of your calls to help surface those reasons for proactivity. And our All-In-One Omnichannel Platform allows you to see interaction histories easily on every channel, so each unique inquiry can be addressed quickly and efficiently.
Give your agents all of the information they need, in one place!
How many times have your agents complained or even quit because they are frustrated with the tools they have to work with? Can you blame them?
Our Unified Agent Desktop consolidates all of the tools and information your agents need into one space. This means no more toggling between screens, feeling unprepared or frustrated because they don’t have what they need.
Provide your customers with convenience!
We’re all busy, and your customers are no exception. If you aren’t giving your customers options for how they can communicate with you, then you’re frustrating them. Customers want to be able to call when they can, but also reach out via other channels when it’s easier for them.
Our All-In-One Omnichannel Platform allows your customers to converse with you across all major communication channels (Voice, Email, SMS and Webchat) and threads those interactions together. So, when your customers switch channels, their conversation is seamlessly picked back up. Our solutions give your customers the flexibility to interact with you in the way that works best for them, at all times.
The LiveVox Solution vs. Other Platforms
Unified Agent Desktop
Unlike other platforms that force agents to open unnecessary windows and tabs, LiveVox enables agents to facilitate personalized two-way conversations through a single agent desktop. Customer account information and full interaction history are presented in one view, enabling seamless customer messaging from one channel to the next.
All-In-One Omnichannel Platform
Other platforms may require you to purchase, integrate, and manage separate applications for Voice, Email, SMS, or Webchat, resulting in disparate performance reports and customer interaction history. LiveVox, on the other hand, delivers unified customer messaging and comprehensive omnichannel reporting in one simplified platform.
A Look At The Products
Maximize your agent performance with an inbound solution that delivers great experiences through optimized self-service, workflow routing, and advanced screen pops.
LiveVox’s Four CloudsTM consist of four separate dialing solutions that provide the highest levels of risk mitigation while maintaining the ability to drive performance and efficiency. The four outbound dialing systems include Manual, Preview, Human Call Initiator (HCI®), and Automated dialing.
Easily create IVR strategies that drive self-service, incorporate digital alternatives, and increase first call resolution with AI-enabled capabilities.
Email remains the most effective messaging channel. And unlike other channels that confine conversations with customers to sessions, email lets customers respond to you when it’s convenient, making for improved customer experiences.
Create conversation where your customers are and empower agents to personalize each interaction without additional heavy lifting or integrations.
Webchat makes round the clock support a reality, boosting customer satisfaction and experience by reducing hold times. Let customers or agents initiate personalized chat sessions proactively and immediately when the need arises.
From risk reduction to agent coaching, speech analytics can be a game-changer when you can’t be with your team. Automatically monitor, analyze, and score 100% of interactions with advanced AI. And tap into thousands of calls as a potentially transformative source of insight to drive better CX and performance.
Contact centers rely on LiveVox’s powerful contact center platform to deliver exceptional agent and customer experiences, while reducing compliance risk. Our customers span across a variety of industries including Financial Services, Teleservices, Healthcare, Telecom, BPO, and Collections.
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.