Customer Service Chat Software 

Create conversations on your website that improve customer satisfaction and layer in AI for self-service use cases.

LiveVox Customer Service Chat Software Advantages:

  • Customer service webchat makes round the clock support a reality, increasing customer experience and reducing hold times.
  • Empower agents to engage seamlessly with customers across channels by arming them with an enriched agent desktop.
  • Easy to set up and embed a customer service chat function on your existing site with LiveVox

Reach your customers easily and efficiently and increase customer experience!

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LiveVox Virtual Agent APIs

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LiveVox vs. Other Platforms

Meet Customers Where They Are

Customers have become more self-sufficient. Help them navigate resolutions quickly with a channel option that lets customers self-direct how and when they’re served. LiveVox’s webchat application can be easily embedded across your entire website, or on specific pages, and functions as an automatic pop-up or customer-initiated experience.

Strategic placement of a webchat function can help drive customer behavior, including purchase potential.

Layer in chatbots

Your website is being visited at all times, day and night. Use chatbots and prewritten messages for 24/7 support that’s fast and efficient. Chatbots can be fully integrated into the LiveVox platform and easily configured to fit your specific business needs. Take chatbot effectiveness one step further by leveraging LiveVox’s native CRM functionality to personalize chatbot logic.

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Close the cross-channel gap

If a customer needs assistance beyond a chatbot, quickly connect them with a live agent. Agents are equipped with enriched agent desktops that include the chat transcript, as well as the customer’s account and previous interaction history across all channels, to personalize the conversation.

To ensure messaging responses are serviced by the most qualified agent groups, agents can be configured to service only webchat messages or fully blended to receive Voice, Email, SMS, and Webchat interactions.

    Enhance Your Customer Service Chat Software with LiveVox Bundles

    LiveVox’s Robust Solutions for Customer-Centric Experiences

    Fully Integrated Tools

    Cloud IVR Bundle

    Improve Your Inbound Customer Experience

    Deliver an exceptional customer experience while staying efficient. Self-service, automation, and intelligent routing is the answer to thriving in today’s environment.

    Two-Way Messaging Bundle

    Engage Your Customers In a Clear and Memorable Way

    Stay competitive by seamlessly messaging your customers when and how they want to communicate.

    Our Customers

    Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk.

    “Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

    —Anthony Warden | VP of Contact Center, Texas Dow Credit Union

    “Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”

    —Tom Nusspickel | COO, American First Finance

    “LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”

    —Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

    Why LiveVox?

    Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

    Frictionless Agent & Customer Experiences

    Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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    One Unified Platform

    All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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    Comprehensive Risk Mitigation

    LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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    Easy Integration

    Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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    Reduced Total Cost of Ownership

    Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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    A Partnership You Can Trust

    LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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    Certifications

    LiveVox is proud to be both PCI and SOC 2 Compliant.

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