Contact Center Customer Messaging and Omnichannel Customer Engagement

Drive an estimated 1319% cost savings with LiveVox Two-Way Messaging

Facilitate threaded customer conversations with LiveVox’s Two-Way Messaging solution and watch your ROI skyrocket.

LiveVox Two-Way Messaging Benefits:

  • Seamlessly manage your customer support messaging across SMS, email, and webchat
  • Avoid litigation fees with multichannel consent management and contact attempt controls
  • Reduce your cost per interaction by $6 and increase contact rates by 79%
  • Improve agent and customer experiences via unified desktops and workflows
  • Build powerful contact center strategies with comprehensive cross-channel reporting
LiveVox Virtual Agent APIs

Fill out the form to request a demo of LiveVox’s omnichannel customer services.

LiveVox Two-Way Messaging vs. Other Chat Platforms

Unified Agent Desktop

Unlike other platforms that force agents to open unnecessary windows and tabs, LiveVox’s multichannel contact center platform enables agents to facilitate personalized two-way conversations through a single agent desktop. Customer account information and full interaction history are presented in one view, enabling seamless customer messaging from one channel to another.

All-In-One Omnichannel Platform

Other platforms may require you to purchase, integrate, and manage separate applications for voice, email, SMS, or webchat, resulting in disparate performance reports and customer interaction history. LiveVox, on the other hand, delivers unified customer messaging and comprehensive omnichannel reporting in one simplified platform.

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Compliance & Expertise

LiveVox has over 20 years of experience providing effective communication risk mitigation technology, exemplified with a 11-0 positive TCPA court ruling record. Risk mitigation is achieved with predefined SMS opt-out terms mandated by the CTIA, real-time account-level consent updates, and embedded
consent management.

    Our Customers

    Our customers use LiveVox’s easy-to-use call center platform to deliver exceptional agent and customer experiences while reducing compliance risk. Choose LiveVox’s Omnichannel contact center services for your call center.

    “Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

    —Anthony Warden | VP of Contact Center, Texas Dow Credit Union

    “Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”

    —Tom Nusspickel | COO, American First Finance

    “LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”

    —Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

    What Are Your Advantages With LiveVox?

    Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.


    Billions of Omnichannel interactions powered every year

    Trusted by game-changing clients for more than 20 years

    Recognized by the industry's leading analysts

    Fully-Integrated Public Cloud Platform

    + Unified Tools, Channels, And Data To Maximize ROI
    + Fast, Easy, And Cost-Effective To Scale And Optimize
    + Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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    AX Workplace Made For Contact Centers

    + Integrate It All, Including Agent Workflows, In One Screen
    + Smart, Simple, And Seamless Cross-Channel Interactions
    + Easily Push And Pull Data From Your CRM / Other SORs

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    Scalable, Flexible, Reliable, And Secure

    + 100% Public Cloud Infrastructure And 24/7/365 Support
    + Easily Configure Our Modules, APIs, And Growing Partner Network
    + End-To-End SLA / High Availability And Enterprise-Grade Security

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    Certifications

    LiveVox is proud to be both PCI and SOC 2 Compliant.

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    Livevox has joined forces with NICE,
    creating a Conversational AI Powerhouse.

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    Livevox has joined forces with NICE,
    creating a Conversational AI Powerhouse.

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    Livevox has joined forces with NICE,
    creating a Conversational AI Powerhouse.

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