Contact Center Customer Messaging and Omnichannel Customer Engagement
Drive an estimated 1319% cost savings with LiveVox Two-Way Messaging
Facilitate threaded customer conversations with LiveVox’s Two-Way Messaging solution and watch your ROI skyrocket.
LiveVox Two-Way Messaging Benefits:
- Seamlessly manage your customer support messaging across SMS, email, and webchat
- Avoid litigation fees with multichannel consent management and contact attempt controls
- Reduce your cost per interaction by $6 and increase contact rates by 79%
- Improve agent and customer experiences via unified desktops and workflows
- Build powerful contact center strategies with comprehensive cross-channel reporting
LiveVox Two-Way Messaging vs. Other Chat Platforms
Unified Agent Desktop
Unlike other platforms that force agents to open unnecessary windows and tabs, LiveVox’s multichannel contact center platform enables agents to facilitate personalized two-way conversations through a single agent desktop. Customer account information and full interaction history are presented in one view, enabling seamless customer messaging from one channel to another.
All-In-One Omnichannel Platform
Other platforms may require you to purchase, integrate, and manage separate applications for voice, email, SMS, or webchat, resulting in disparate performance reports and customer interaction history. LiveVox, on the other hand, delivers unified customer messaging and comprehensive omnichannel reporting in one simplified platform.
Compliance & Expertise
consent management.
Our Customers
Our customers use LiveVox’s easy-to-use call center platform to deliver exceptional agent and customer experiences while reducing compliance risk. Choose LiveVox’s Omnichannel contact center services for your call center.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
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