Contact Center Customer Messaging and Omnichannel Customer Engagement
Drive an estimated 1319% cost savings with LiveVox Two-Way Messaging
Facilitate threaded customer conversations with LiveVox’s Two-Way Messaging solution and watch your ROI skyrocket.
LiveVox Two-Way Messaging Benefits:
- Seamlessly manage your customer support messaging across SMS, email, and webchat
- Avoid litigation fees with multichannel consent management and contact attempt controls
- Reduce your cost per interaction by $6 and increase contact rates by 79%
- Improve agent and customer experiences via unified desktops and workflows
- Build powerful contact center strategies with comprehensive cross-channel reporting
LiveVox Two-Way Messaging vs. Other Chat Platforms
Unified Agent Desktop
Unlike other platforms that force agents to open unnecessary windows and tabs, LiveVox’s multichannel contact center platform enables agents to facilitate personalized two-way conversations through a single agent desktop. Customer account information and full interaction history are presented in one view, enabling seamless customer messaging from one channel to another.
All-In-One Omnichannel Platform
Other platforms may require you to purchase, integrate, and manage separate applications for voice, email, SMS, or webchat, resulting in disparate performance reports and customer interaction history. LiveVox, on the other hand, delivers unified customer messaging and comprehensive omnichannel reporting in one simplified platform.
Compliance & Expertise
LiveVox has over 20 years of experience providing effective communication risk mitigation technology, exemplified with a 10-0 positive TCPA court ruling record. Risk mitigation is achieved with predefined SMS opt-out terms mandated by the CTIA, real-time account-level consent updates, and embedded
Our customers use LiveVox’s easy-to-use call center platform to deliver exceptional agent and customer experiences while reducing compliance risk. Choose LiveVox’s Omnichannel contact center services for your call center.
“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”
—Anthony Warden | VP of Contact Center, Texas Dow Credit Union
“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”
—Tom Nusspickel | COO, American First Finance
“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”
—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist
Learn why leading contact centers chose LiveVox as their call center for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.