LiveVox Cloud IVR Bundle

Layer On AI Processes Without Replacing Your Existing Systems

 

LiveVox’s Cloud IVR Bundle is your bridge to the cloud — enabling you to augment your existing, on-premise ACD with a digitally-enabled interactive voice response solution.

Add the capabilities your customers expect and create the perfect customer journey. And do it all with our low-code, no-code solution.

Capabilities included in the Bundle:

  • Managed IVR
  • Payment IVR
  • AI-Powered Virtual Agents
  • SMS Triggers
  • Email Triggers
  • Chatbots
  • Customer Data and Contact History
  • Access to LiveVox Public APIs
  • IVR Data Analytics
  • Natural Language Processing
  • 24/7 Monitoring and Support
  • Proactive Optimization

See how LiveVox’s Cloud IVR Bundle can modernize your customer experience.

Request a demo today.

Or give us a call at (833) 395-0906.

Fill out the form to request a demo.

Is Cloud IVR The Right Bundle For You?

LiveVox’s Cloud IVR Bundle is your bridge to getting started with the cloud — making it easy to improve the customer experience and still keep your current phone system in place.

  • Looking to improve the customer experience with self-service features, but aren’t yet ready to move entirely to the cloud?
  • Supporting an understaffed, overwhelmed contact center?
  • Searching for an integrated AI solution that also gives you the ability to trigger SMS or emails via a converstional IVR?
  • Lacking the right development resources to build your own bespoke solution?
  • Most importantly, are you supporting an existing on-premise ACD that can’t be replaced, but want to enhance it with capabilities you can’t get otherwise?
LiveVox IVR

LiveVox vs. Other Platforms

Comprehensive Cloud Call Center Software

Unlike other solutions, LiveVox is purpose-built for contact centers, meaning that our 150+ out-of-the-box reports are tailored specifically to focus on call center KPIs, with the ability to quickly create and customize reports using an intuitive drag-and-drop interface.

Unified Omnichannel Analytics

Other platforms may require you to purchase, integrate, and manage separate applications for voice, email, SMS, or webchat, resulting in disparate performance reports and customer interaction history that you must manually stitch together. LiveVox, on the other hand, delivers comprehensive omnichannel reporting in one simplified platform.

Affordable Data Management

Other contact center platforms may not offer solutions for data management, storage, and ETL (Extract, Transform, Load), requiring you to hire data analysis and management experts to provide ongoing technical support and maintenance. LiveVox manages all of these functions for you, saving you significant operational costs.

    Our Customers

    Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk.

    “Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

    —Anthony Warden | VP of Contact Center, Texas Dow Credit Union

    “Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”

    —Tom Nusspickel | COO, American First Finance

    “LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”

    —Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

    Why LiveVox?

    Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

    Frictionless Agent & Customer Experiences

    Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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    One Unified Platform

    All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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    Comprehensive Risk Mitigation

    LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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    Easy Integration

    Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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    Reduced Total Cost of Ownership

    Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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    A Partnership You Can Trust

    LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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    Certifications

    LiveVox is proud to be both PCI and SOC 2 Compliant.

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