LiveVox Cloud IVR Bundle
Layer On AI Processes Without Replacing Your Existing Systems
LiveVox’s Cloud IVR Bundle is your bridge to the cloud — enabling you to augment your existing, on-premise ACD with a digitally-enabled interactive voice response solution.
Add the capabilities your customers expect and create the perfect customer journey. And do it all with our low-code, no-code solution.
Capabilities included in the Bundle:
- Managed IVR
- Payment IVR
- AI-Powered Virtual Agents
- SMS Triggers
- Email Triggers
- Customer Data and Contact History
- Access to LiveVox Public APIs
- IVR Data Analytics
- Natural Language Processing
- 24/7 Monitoring and Support
- Proactive Optimization
See how LiveVox’s Cloud IVR Bundle can modernize your customer experience.
Or give us a call at (833) 395-0906.
Fill out the form to request a demo.
What is the Cloud IVR Bundle?
Supercharge Your Engagement with LiveVox Interactive Voice Response
LiveVox’s Cloud IVR Bundle is designed to let you keep your existing phone system in place, enabling you to add the features and AI processes necessary to improve the customer experience and create the perfect customer journey- all in a low-code, no-code IVR platform. LiveVox’s Cloud IVR Bundle is an easy and inexpensive way to improve the customer experience and improve efficiency at the same time. If you’re unable to replace your current phone system, that’s okay. If you’re handling a high volume of inbound calls, we have you covered. You can start quickly and seamlessly with our IVR technology. And if you want to add more IVR applications down the line, we make that easy too. It’s east to stare with the Cloud IVR Bundle from LiveVox.
- Handle far more call volume with pre-built integration to AI-powered virtual agents
- Send SMS messages or email as part of the workflow with native omnichannel features
- Connect customer data with our unified data solution to perform complex lookups and more
- Use our Best Practice CX models or build your own unique customer journey with our experts
- Enable conversation interactions between customers and your IVR system with pre-built integrations to natural language processing software
- Gain access to LiveVox public APIs in the workflow to leverage existing, pre-built resources
- A simple upgrade path to enhance call center operations with features like estimated wait time, save my place in line, and scheduled callbacks
- Powerful data analytics for continuous customer service improvements
- Fully-managed cloud-based system with 24/7 monitoring and support
- Proactive optimization to identify improvement opportunities and provide guidance on best practices
Is Cloud IVR The Right Bundle For You?
LiveVox’s Cloud IVR Bundle is your bridge to getting started with the cloud — making it easy to improve the customer experience and still keep your current phone system in place.
- Looking to improve the customer experience with self-service features, but aren’t yet ready to move entirely to the cloud?
- Supporting an understaffed, overwhelmed contact center?
- Searching for an integrated AI solution that also gives you the ability to trigger SMS or emails via a converstional IVR?
- Lacking the right development resources to build your own bespoke solution?
- Most importantly, are you supporting an existing on-premise ACD that can’t be replaced, but want to enhance it with capabilities you can’t get otherwise?
LiveVox vs. Other Platforms
Comprehensive Cloud Call Center Software
Unlike other solutions, LiveVox is purpose-built for contact centers, meaning that our 150+ out-of-the-box reports are tailored specifically to focus on call center KPIs, with the ability to quickly create and customize reports using an intuitive drag-and-drop interface.
Unified Omnichannel Analytics
Other platforms may require you to purchase, integrate, and manage separate applications for voice, email, SMS, or webchat, resulting in disparate performance reports and customer interaction history that you must manually stitch together. LiveVox, on the other hand, delivers comprehensive omnichannel reporting in one simplified platform.
Affordable Data Management
Other contact center platforms may not offer solutions for data management, storage, and ETL (Extract, Transform, Load), requiring you to hire data analysis and management experts to provide ongoing technical support and maintenance. LiveVox manages all of these functions for you, saving you significant operational costs.
Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk.
“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”
—Anthony Warden | VP of Contact Center, Texas Dow Credit Union
“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”
—Tom Nusspickel | COO, American First Finance
“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”
—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.