LiveVox Cloud Contact Center Software
Unify All Conversations and Interactions on a Single Cloud Platform
seamlessly integrate Omnichannel Communications, CRM and Workforce Optimization to create better agent and customer experiences.
- Use to easily connect inbound and outbound voice, email, chat and SMS across the customer journey
- Unify all conversations and customer history into a single agent desktop
- Give agents the proper customer context and tools to do their jobs well
- Understand how to drive performance across digital workforces and configurable workflows
- Rely on proven expertise in omnichannel communications and mitigate TCPA risk while using the communication tools consumers demand
Discover how LiveVox’s cloud based contact center solutions will maximize your contact center’s performance.
Call us at (833) 793-1118.
The LiveVox Cloud Platform
Multiple Capabilities in One Seamless Solution
LiveVox’s cloud based contact center delivers a comprehensive and unified customer engagement platform that avoids traditional integration hurdles, making digital evolution simpler and faster than ever before.
Seamlessly Unify the Customer Experience with Integrated Channels
Close the cross-channel gap with a fully integrated omnichannel platform that incorporates Voice, Email, SMS, Web Chat, and Chatbots.
Mitigate the risk of non-compliance for the communication tools your customers demand whether your agents are initiating conversations or responding to customers. Leverage unified customer profiles to create, facilitate, and manage seamless digital engagement across the entire customer journey.
Create Optimal Experiences that Fit Your Agents’ Specific Tasks
Your agents can work quickly and efficiently within a single unified interface with full contact history, as well as consent and revocation management, across all channels.
Use customizable tabs that organize relevant data for easy access and tailored screen pops for contextual conversations. Improve the agent experience with intuitive workflows and configurable scripts. Optimize conversations to delight customers, retain agents, and increase revenue.
Drive Agent Productivity and Organizational Understanding of Performance
LiveVox provides an environment for contact center leaders to continually and easily monitor, evaluate, and improve performance and quality.
Record calls and agent screens so you can assess agent interactions for productivity and adherence to compliance guidelines. Promote quality with 100% auditing using speech analytics. Quickly and accurately enable agents to learn and improve from best practices using e-learning capabilities. Make better business decisions using data-driven insights.
Our customers use LiveVox’s easy-to-use call center platform to deliver exceptional agent and customer experiences while reducing compliance risk.
“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”
—Anthony Warden | VP of Contact Center, Texas Dow Credit Union
“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”
—Tom Nusspickel | COO, American First Finance
“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”
—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist