LiveVox Cloud Contact Center Software
Unify All Conversations and Interactions on a Single Cloud Platform
seamlessly integrate Omnichannel Communications, CRM and Workforce Optimization to create better agent and customer experiences.
LiveVox Benefits:
- Use to easily connect inbound and outbound voice, email, chat and SMS across the customer journey
- Unify all conversations and customer history into a single agent desktop
- Give agents the proper customer context and tools to do their jobs well
- Understand how to drive performance across digital workforces and configurable workflows
- Rely on proven expertise in omnichannel communications and mitigate TCPA risk while using the communication tools consumers demand
Discover how LiveVox’s cloud based contact center solutions will maximize your contact center’s performance.
Call us at (833) 793-1118.
Fill out the form to request a demo.
The LiveVox Cloud Platform
Multiple Capabilities in One Seamless Solution
LiveVox’s cloud based contact center delivers a comprehensive and unified customer engagement platform that avoids traditional integration hurdles, making digital evolution simpler and faster than ever before.
Omnichannel Communications
Seamlessly Unify the Customer Experience with Integrated Channels
Close the cross-channel gap with a fully integrated omnichannel platform that incorporates Voice, Email, SMS, Web Chat, and Chatbots.
Mitigate the risk of non-compliance for the communication tools your customers demand whether your agents are initiating conversations or responding to customers. Leverage unified customer profiles to create, facilitate, and manage seamless digital engagement across the entire customer journey.
Unified CRM
Create Optimal Experiences that Fit Your Agents’ Specific Tasks
Your agents can work quickly and efficiently within a single unified interface with full contact history, as well as consent and revocation management, across all channels.
Use customizable tabs that organize relevant data for easy access and tailored screen pops for contextual conversations. Improve the agent experience with intuitive workflows and configurable scripts. Optimize conversations to delight customers, retain agents, and increase revenue.
Workforce Optimization
Drive Agent Productivity and Organizational Understanding of Performance
LiveVox provides an environment for contact center leaders to continually and easily monitor, evaluate, and improve performance and quality.
Record calls and agent screens so you can assess agent interactions for productivity and adherence to compliance guidelines. Promote quality with 100% auditing using speech analytics. Quickly and accurately enable agents to learn and improve from best practices using e-learning capabilities. Make better business decisions using data-driven insights.
Our Customers
Our customers use LiveVox’s easy-to-use call center platform to deliver exceptional agent and customer experiences while reducing compliance risk.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
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