LiveVox Cloud Contact Center Software 

Unify All Conversations and Interactions on a Single Cloud Platform

LiveVox is a next-generation cloud contact center platform that powers more than 14 billion interactions a year and seamlessly integrates Omnichannel Communications, CRM and Workforce Optimization to create better agent and customer experiences.

LiveVox Benefits:

  • Use to easily connect inbound and outbound voice, email, chat and SMS across the customer journey
  • Unify all conversations and customer history into a single agent desktop
  • Give agents the proper customer context and tools to do their jobs well
  • Understand how to drive performance across digital workforces and configurable workflows
  • Made for and by contact center strategists
  • Proven history of providing effective communication risk technology
  • The only pure cloud contact center solution to facilitate +14B multichannel interaction annually
  • Rely on proven expertise in omnichannel communications and mitigate TCPA risk while using the communication tools consumers demand

With 20 years of pure cloud expertise, LiveVox is at the forefront of cloud contact center innovation. Discover how LiveVox’s cloud based contact center solutions will maximize your contact center’s performance.

Call us at (833) 793-1118.

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The LiveVox Cloud Platform

Multiple Capabilities in One Seamless Solution

LiveVox’s cloud based contact center delivers a comprehensive and unified customer engagement platform that avoids traditional integration hurdles, making digital evolution simpler and faster than ever before. All of LiveVox products and features are accessed via a single secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

At LiveVox we continually improve and iterate our offerings to ensure we are at the forefront of contact center trends. Additional capabilities and channels can be activated easily, rather than being added via costly, complex, and time-consuming integration projects.

Maximize Your Contact Center’s Performance

A Powerful, Next-Generation Contact Center Platform

Omnichannel Communications

Seamlessly Unify the Customer Experience with Integrated Channels

Close the cross-channel gap with a fully integrated omnichannel platform that incorporates Voice, Email, SMS, Web Chat, and Chatbots.

Give your customers the freedom to communicate in their preferred manner when and how they want. LiveVox’s omnichannel solution makes it easy to provide consistent customer experiences regardless of channel with the flexibility of the same queue across both voice and digital channels.

Mitigate the risk of non-compliance for the communication tools your customers demand whether your agents are initiating conversations or responding to customers. Leverage unified customer profiles to create, facilitate, and manage seamless digital engagement across the entire customer journey.

 Unified CRM

Create Optimal Experiences that Fit Your Agents’ Specific Tasks

Your agents can work quickly and efficiently within a single unified interface with full contact history, as well as consent and revocation management, across all channels.

We’ve married channels, contacts, accounts, consent management, and conversations to provide you a more holistic view of your customer and your business. With unified customer profiles that automatically centralize all interaction across all channels and accounts into a single location, you can replace the clunky tools of yesterday’s contact center with one elegant tool that keeps your momentum going.

Use customizable tabs that organize relevant data for easy access and tailored screen pops for contextual conversations. Improve the agent experience with intuitive workflows and configurable scripts. Optimize conversations to delight customers, retain agents, and increase revenue.

Workforce Optimization

Drive Agent Productivity and Organizational Understanding of Performance

LiveVox provides an environment for contact center leaders to continually and easily monitor, evaluate, and improve performance and quality.

LiveVox WFO gives you easy-to-use tools to support compliance, performance, and quality in an omnichannel environment – controlled through a single, unified interface. Power smarter, faster, data-backed business decisions for your contact center, establish effective and efficient quality monitoring and management processes.

Record calls and agent screens so you can assess agent interactions for productivity and adherence to compliance guidelines. Promote quality with 100% auditing using speech analytics. Quickly and accurately enable agents to learn and improve from best practices using e-learning capabilities. Make better business decisions using data-driven insights.

Our Customers

Our customers use LiveVox’s easy-to-use call center platform to deliver exceptional agent and customer experiences while reducing compliance risk. 

At LiveVox it’s important for us not only to bring leading call center technology but to enhance wherever possible through strategic partnerships.

“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

—Anthony Warden | VP of Contact Center, Texas Dow Credit Union

“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”

—Tom Nusspickel | COO, American First Finance

“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”

—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

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