Powerful Call Center Services

Improve Agent & Customer Experience While Mitigating Risk with LiveVox Contact Center Solutions 

Our contact center platform continues to optimize workflows, including implementing streamlined management systems to give customer representatives the information they need to provide exceptional service. Create unified customer conversations and grow your bottom line with LiveVox’s omnichannel call center platform.

LiveVox Contact Center Platform Benefits:

  • Easily connect two-way voice, email, SMS and chat across the customer journey
  • Optimize call center processes and customer interactions with the right data, insights, and analytics
  • Unify all conversations and customer history into a single agent desktop
  • Manage your expected call volume across your agent population
  • Utilize leading technologies and strategies to drive success in customer care
  • Give agents the proper customer context and tools to deliver exceptional service
  • Understand how to drive performance across digital workforces and configurable workflows
  • Rely on proven expertise in omnichannel communications and mitigate TCPA risk
LiveVox Virtual Agent APIs

 Improve Your Call Center Customer Service with LiveVox.

Contact Center Operations Spotlight:

5 Innovative Ways to Improve Customer Service with LiveVox

1. Streamline Service Resolutions with Ticketing

Combine omnichannel interaction history into flexible tickets to avoid the need for customers to repeat information across incidents and agent workgroups.

2. Gather Customer Information with an IVR

Minimize call duration by leveraging customer data and interaction history in your IVR to facilitate call authentication and optimize routing accuracy prior to reaching an agent.

3. Continue the Conversation with Messaging

Improve convenience for your customers and decrease call volume by making it easy to shift Voice conversations to digital and vice versa.

4. Provide Manager with Timely and Visual Alerts

Leverage visual dashboards to help managers quickly identify and address when Average Handle Time rates and other KPIs breach desired thresholds.

5. Simplify Agent Experience with Scripting

Incorporate best practices into dynamic agent scripts that help agents navigate difficult conversations and drive efficient interactions.

LiveVox vs. Other Call Center Software

Unified Agent Desktop

LiveVox provides a native customer relationship management solution that was purpose-built for contact center operations and focused on the agent experience. Unlike other platforms that force agents to open unnecessary windows and tabs, LiveVox enables agents to facilitate personalized two-way conversations through a single agent desktop. Customer account information and full interaction history are presented in one view, enabling seamless customer messaging from one channel to another.

All-In-One Omnichannel Platform

Other call center solutions may require you to purchase, integrate, and manage separate applications for voice, email, SMS, or webchat, resulting in disparate performance reports and customer interaction history. LiveVox call center operations, on the other hand, delivers unified customer messaging and comprehensive omnichannel reporting in one simplified platform.

Compliance & Expertise

LiveVox has over 20 years of experience providing effective communication risk mitigation technology, exemplified with a 10-0 positive TCPA court ruling record. Risk mitigation is achieved with predefined SMS opt-out terms mandated by the CTIA, real-time account-level consent updates, and embedded consent management.

    Our Customers

    Our customers use LiveVox’s easy-to-use call center software to deliver exceptional agent and customer experiences while reducing compliance risk. 

    At LiveVox it’s important for us not only to bring leading call center technology but to enhnace wherever possible through strategic partnerships.

    “Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

    —Anthony Warden | VP of Contact Center, Texas Dow Credit Union

    “Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”

    —Tom Nusspickel | COO, American First Finance

    “LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”

    —Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

    Why LiveVox?

    Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

    Frictionless Agent & Customer Experiences

    Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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    One Unified Platform

    All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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    Comprehensive Risk Mitigation

    LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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    Easy Integration

    Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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    Reduced Total Cost of Ownership

    Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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    A Partnership You Can Trust

    LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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    Certifications

    LiveVox is proud to be both PCI and SOC 2 Compliant.

    Certifications

    LiveVox is proud to be both PCI and SOC 2 Compliant.

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