Powerful Call Center Metrics at your fingertips
Revolutionize Your Contact Center’s Performance
Start uncovering valuable business opportunities with LiveVox’s Business Intelligence & Performance Analytics solution U-BI
LiveVox Business Intelligence (U-BI) Benefits:
- Understand compliance, customer experience, and agent performance at every level
- Access same-day visualized data, comprehensive data, and call center statistics
- Customize reports to surface what’s most important to your business
- Gain a unified omnichannel view of your contact center’s performance
LiveVox U-BI vs. Other Platforms
Comprehensive Call Center Dashboard
Unlike other solutions, LiveVox’s call center dashboard is purpose-built for contact centers, meaning that our 150+ out-of-the-box reports are tailored specifically to focus on KPIs, with the ability to quickly create and customize reports using an intuitive drag-and-drop interface.
Unified Omnichannel Analytics
Other platforms may require you to purchase, integrate, and manage separate applications for voice, email, SMS, or webchat, resulting in disparate performance reports and customer interaction history that you must manually stitch together. LiveVox, on the other hand, delivers comprehensive omnichannel reporting in one simplified platform.
Affordable Data Management
Other contact center platforms may not offer solutions for data management, storage, and ETL (Extract, Transform, Load), requiring you to hire data analysis and management experts to provide ongoing technical support and maintenance. LiveVox manages all of these functions for you, saving you significant operational costs.
A Look At LiveVox U-BI
U-BI
- Gain easy and instant access to call center reporting metrics and insights across business outcomes, staffing, quality, and compliance.
- Get a full, in-color picture of your contact center’s performance from top to bottom.
- Implement new strategies and make the fast, smart decisions that will move your bottom line.
Our Customers
Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
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