Bulk Texting Customer Messaging Platform

Want to reach your customers in bulk — where 76% of them say they prefer to be reached?

Well now you can! Enable seamless, personalized and enriched 2-way SMS conversations at scale with LiveVox.

LiveVox’s Bulk Texting Key Benefits:

  • Compliantly reaches all of your customers on the platform they want to be reached

  • Enables your agents to personalize each interaction through simple customization even when delivering messages in mass

  • Provides cross-channel reporting so you know how your SMS campaigns are impacting your business holistically

  • Easily incorporate text messaging into your engagement strategy without additional heavy lifting or integrations
LiveVox Virtual Agent APIs

Fill out the form to get a demo of our mass text product today!

Not only is Text Messaging preferred, but it’s also more effective

Text Messages Have a 5x Higher Response Rate Than Other Channels

Still Not Convinced? Here’s More Information On What Our SMS Software Will Help You Do:

Better Customer Experience

Deliver great service experiences

In our SMS Software, Agents are provided with everything they need to facilitate personalized 2-Way SMS conversations through enriched agent desktops. For example, a multichannel inbox makes it easy for them to manage personal and team SMS queues. And, customer account information and full multichannel interaction histories are present, so there is seamless escalation from one channel to another.

Targeted Campaigns

Launch targeted SMS campaigns

Our SMS has outreach capabilities that are customer-centric and have robust campaign creation functionality. Those capabilities include: list segmentation, campaign schedules and trigger-based events. All of which, allow you to create and automate SMS engagement using specific customer attributes and interaction history. Additionally, SMS messages can be created:

  • Using pre-configured templates
  • With additional links such as self-service payment options
  • Including customer account information (e.g. First Name) for personalization.

Agents can be configured to receive only SMS messages or multiple channels, to receive both voice and digital communications. Shifting agents from voice to digital can have a significant impact on your ability to improve ROI.

Compliance Controls

Deploy compliant SMS

LiveVox applies its risk mitigation methodology to help you manage SMS compliance. For example, three compliance-focused capabilities you get with LiveVox include:

  • Predefined SMS opt-out terms mandated by the CTIA
  • Real-time account-level consent updates
  • Embedded consent management on an agent desktop.

A View of LiveVox’s Bulk Texting

SMS

Create conversations at scale where your customers are and empower agents to personalize each interaction without additional heavy lifting or integrations.

LiveVox Platform Brochure

LiveVox Bundles

LiveVox’s Robust Omnichannel Solutions to Create Easy, Compliant Conversations

Looking For More? Ask Our Experts How You Can Further Your Compliant Customer Conversations With LiveVox Bundles That Include Bulk SMS

Cloud IVR Bundle

Improve Your Inbound Customer Experience

Deliver an exceptional customer experience while staying efficient. Self-service, automation, and intelligent routing is the answer to thriving in today’s environment.

Outbound Campaigns & Compliance Bundle

Differentiate with Compliance and Scale

Perfect your outbound communications with the power of a unified platform and get maximum compliance all in one package.

Two-Way Messaging Bundle

Engage Your Customers In a Clear and Memorable Way

Stay competitive by seamlessly messaging your customers when and how they want to communicate.

Our Customers

Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk.

“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

—Anthony Warden | VP of Contact Center, Texas Dow Credit Union

“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”

—Tom Nusspickel | COO, American First Finance

“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”

—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

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