Bulk SMS Customer Messaging Platform
Want to reach your customers in bulk — where 76% of them say they prefer to be reached?
Well now you can! Enable seamless, personalized and enriched 2-way SMS conversations at scale with LiveVox.
LiveVox’s Bulk SMS Key Benefits:
Compliantly reaches all of your customers where they want to be reached
Enables your agents to personalize each interaction through simple customization even when delivering messages in bulk
Provides cross-channel reporting so you know how your SMS campaigns are impacting your business holistically
Not only is SMS preferred, but it’s also more effective
SMS Messages Have a 5x Higher Response Rate Than Other Channels
Still Not Convinced? Here’s More Information On What Our SMS Software Will Help You Do:
Deliver great service experiences
In our SMS Software, Agents are provided with everything they need to facilitate personalized 2-Way SMS conversations through enriched agent desktops. For example, a multichannel inbox makes it easy for them to manage personal and team SMS queues. And, customer account information and full multichannel interaction histories are present, so there is seamless escalation from one channel to another.
Launch targeted SMS campaigns
Our SMS has outreach capabilities that are customer-centric and have robust campaign creation functionality. Those capabilities include: list segmentation, campaign schedules and trigger-based events. All of which, allow you to create and automate SMS engagement using specific customer attributes and interaction history. Additionally, SMS messages can be created:
- Using pre-configured templates
- With additional links such as self-service payment options
- Including customer account information (e.g. First Name) for personalization.
Agents can be configured to receive only SMS messages or multiple channels, to receive both voice and digital communications. Shifting agents from voice to digital can have a significant impact on your ability to improve ROI.
Deploy compliant SMS
LiveVox applies its risk mitigation methodology to help you manage SMS compliance. For example, three compliance-focused capabilities you get with LiveVox include:
- Predefined SMS opt-out terms mandated by the CTIA
- Real-time account-level consent updates
- Embedded consent management on an agent desktop.
Create conversations at scale where your customers are and empower agents to personalize each interaction without additional heavy lifting or integrations.
LiveVox’s Robust Omnichannel Solutions to Create Easy, Compliant Conversations
Looking For More? Ask Our Experts How You Can Further Your Compliant Customer Conversations With LiveVox Bundles That Include Bulk SMS
Cloud IVR Bundle
Improve Your Inbound Customer Experience
Deliver an exceptional customer experience while staying efficient. Self-service, automation, and intelligent routing is the answer to thriving in today’s environment.
Outbound Campaigns & Compliance Bundle
Differentiate with Compliance and Scale
Perfect your outbound communications with the power of a unified platform and get maximum compliance all in one package.
Two-Way Messaging Bundle
Engage Your Customers In a Clear and Memorable Way
Stay competitive by seamlessly messaging your customers when and how they want to communicate.
Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk.
“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”
—Anthony Warden | VP of Contact Center, Texas Dow Credit Union
“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”
—Tom Nusspickel | COO, American First Finance
“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”
—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.