Artificial Intelligence (AI) Contact Center Software

Transform Your Call Center with Software Fueled by Artificial Intelligence

LiveVox Artificial Intelligence Benefits:

  • Surface critical insights about sentiment and interaction drivers with AI powered tools like speech recording, scoring and analytics
  • Handle higher interaction volumes with pre-built integrations that enable you to utilize AI fueled virtual agents and chatbots
  • Handle calls at a cost reduction compared to human agents with LiveVox virtual agents and AI technology 
  • Increase first call resolution with intelligent AI call routing and conversational IVR systems
  • Support compliance and respond to negative conversational trends with custom AI-triggered alerts

Reduce operational costs and take your contact center performance to the next level with robust yet easy-to-use artificial intelligence and automation functionality.

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LiveVox Virtual Agent APIs

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LiveVox vs. Other Call Center Companies

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Speech Recording, Scoring and Analytics

Unlike other platforms, LiveVox offers automated call scoring with our speech analytics solution. This key benefit allows you to create custom scorecards that are automatically completed using advanced artificial intelligence, for 100% of your calls. Those scorecards can then be distributed to your teams for objective feedback and coaching.

Virtual Agents and Chatbots

Unlike other platforms, LiveVox’s Virtual Agents and Chatbots enable you to utilize an AI Vendor for your customer support without the need for any custom integration, coding, or complex setup. The software is easy to personalize, provides your customers with a humanized experience and allows you to capture all conversational history, so you can streamline escalations and transfer to the best live agent when necessary.

Call Routing and Conversational IVR

Unlike other platforms, LiveVox’s IVR utilizes AI by capturing customer profile information and self submitted information, to drive customers through the best flows. With drag and drop functionality the IVRs are easy to design, build and customize on the fly.

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AI-triggered Alerts

With our speech analytics solution you can also benefit from customizable alerts. The alerts are powered by the software’s ability to capture all conversational interactions and automatically notice trends or specific topics through AI. These alerts help you to become quickly aware of possible compliance infractions and patterns that are providing negative experiences to either customers or agents so you can mitigate quickly.

Our Customers

Contact centers rely on LiveVox’s advanced call center technology to deliver exceptional agent and customer experiences, while reducing compliance risk. Our customers span across a variety of industries including Financial Services, Teleservices, Healthcare, Telecom, BPO, and Collections.

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

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