Artificial Intelligence (AI) Contact Center Software

Transform Your Call Center with Software Fueled by Artificial Intelligence

LiveVox Artificial Intelligence Benefits:

  • Surface critical insights about sentiment and interaction drivers with AI powered tools like speech recording, scoring and analytics
  • Handle higher interaction volumes with pre-built integrations that enable you to utilize AI fueled virtual agents and chatbots
  • Handle calls at a cost reduction compared to human agents with LiveVox virtual agents and AI technology 
  • Increase first call resolution with intelligent AI call routing and conversational IVR systems
  • Support compliance and respond to negative conversational trends with custom AI-triggered alerts

Reduce operational costs and take your contact center performance to the next level with robust yet easy-to-use artificial intelligence and automation functionality.

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Give us a call at (833) 793-1131.

LiveVox Virtual Agent APIs

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LiveVox vs. Other Call Center Companies

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Speech Recording, Scoring and Analytics

Unlike other platforms, LiveVox offers automated call scoring with our speech analytics solution. This key benefit allows you to create custom scorecards that are automatically completed using advanced artificial intelligence, for 100% of your calls. Those scorecards can then be distributed to your teams for objective feedback and coaching.

Virtual Agents and Chatbots

Unlike other platforms, LiveVox’s Virtual Agents and Chatbots enable you to utilize an AI Vendor for your customer support without the need for any custom integration, coding, or complex setup. The software is easy to personalize, provides your customers with a humanized experience and allows you to capture all conversational history, so you can streamline escalations and transfer to the best live agent when necessary.

Call Routing and Conversational IVR

Unlike other platforms, LiveVox’s IVR utilizes AI by capturing customer profile information and self submitted information, to drive customers through the best flows. With drag and drop functionality the IVRs are easy to design, build and customize on the fly.

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AI-triggered Alerts

With our speech analytics solution you can also benefit from customizable alerts. The alerts are powered by the software’s ability to capture all conversational interactions and automatically notice trends or specific topics through AI. These alerts help you to become quickly aware of possible compliance infractions and patterns that are providing negative experiences to either customers or agents so you can mitigate quickly.

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Our Customers

Contact centers rely on LiveVox’s advanced call center technology to deliver exceptional agent and customer experiences, while reducing compliance risk. Our customers span across a variety of industries including Financial Services, Teleservices, Healthcare, Telecom, BPO, and Collections.

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What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.


Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

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