BPO Archives

Tips for Collecting Omnichannel Customer Feedback

Dec 22, 2021

Collecting and acting on omnichannel customer feedback is absolutely vital for any business that wants to thrive in today’s market.

The Not So Secret Secret to Scaling Headcount

Dec 21, 2021

One of the major perks of AI is its ability to increase performance and productivity in the contact center at the agent and process level. It can be deployed in a number of ways, including streamlining data analysis, speeding the hiring process, aiding customer service, personalizing marketing efforts, and even sales and lead generation.

The Benefits of Using IVR Software

Dec 17, 2021

In the old days, when you called a business, you’d reach the company’s switchboard. A friendly voice would answer, find out why you were calling, and manually insert a pair of phone jacks into the appropriate plugs to transfer you to the right place. It got the job done, but it was labor-intensive and tedious.

About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.