Select Page
March 11, 2022

How To Use a Speed Dialer To Boost Productivity and Efficiency

Share this story

Speed dialer software helps your agents boost productivity and efficiency when reaching customers.
Speed dialer technology automatically dials phone numbers from a preselected contact list. It helps boost call volume, reduce agent idle time, and increase ROI. It’s a game-changer for your agents as it streamlines their outbound call process and reduces the need for them to search, dial, and record information.

In addition to basic speed dialer technology, cutting-edge software also offers additional features to reach customers more efficiently and increase agent productivity. Discover the benefits of using a speed dialer and what additional features and services you should look for in a software.

The benefits of a speed dialer

Increase agent productivity and performance

Speed dialer software creates an organized and optimized system for your company. Your agents can spend less time searching contact information, dialing phone numbers, and recording key information. Instead, they’re able to do what they’re great at: helping customers.

Improve customer experience

The less time your customers are waiting on the phone for an agent, the better. Speed dialer technology ensures that calls are transferred to idle agents, reducing customer wait time and boosting satisfaction.

Streamline the platform experience 

Speed dialers display the information your agents need in one, easy-to-use place. A simple platform allows for a seamless experience for your agents and key decision-makers. It keeps key information like phone numbers, contact information, and additional insights in one dashboard. 

What to look for in a speed dialer service

One, easy-to-use platform 

Look for a speed dialer software that delivers information in a single and secure cloud-based platform. To streamline your agent experience, it’s important that this information is displayed in a simple and intuitive dashboard that doesn’t require a lot of training to use.

Compliance measures

Some speed dialer software can be illegal in different regions when they don’t adhere to local laws. Don’t leave compliance up to chance. Find a speed dialer software solution that simplifies risk management for your company by taking into account local and federal guidelines.

Find a speed dialer software solution that simplifies risk management for your company by taking into account local and federal guidelines.

Manual and automated dialer 

In addition to automatic dialing, a speed dialing software should include a manual dialer. An automated dialer maximizes agent performance and minimizes agent idle time. It also improves contact rates. 

A manual dialer helps agents easily launch outbound calls while keeping compliance in mind. It gives your agents ultimate flexibility and control.

Preview feature

Help your agents prepare for conversations with key contacts. A preview feature gives your agents the information they need about a customer before they get on the phone with them. With these insights, agents can create a more personalized customer experience.

An all-in-one solution

Deliver an exceptional customer experience while staying efficient. A speed dialer software is a powerful tool that can help your company boost productivity when reaching customers. 

Look for a software platform that’s easy to use, adheres to the latest compliance guidelines, and offers additional features like manual dialing and customer preview. LiveVox provides companies with a comprehensive speed dialer solution that includes these features and more.

Keep Up-To-Date on the Latest Contact Center News

Subscribe to our newsletter and stay current on all the latest technological advances in the contact center space.

About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

You May Also Like

How Do ACD Systems Work?

How Do ACD Systems Work?

Table of contents How Does it Work? Workflows with ACD Solutions Keep Your Best Customers Happy With ACD An automatic call...

read more
What is a VoIP System?

What is a VoIP System?

Legacy phone systems can hold a business back more than people may realize. Many customers still prefer to contact a company over the phone, or it may be the only option they have. One survey found that nearly seven in ten respondents, about 69% of surveyors, stated they prefer to talk to a live agent over the phone, as one of their top three preferred methods of communication with a company’s customer service department.

read more
What is a Power Dialer?

What is a Power Dialer?

Dialing technology has changed over time, as automation has taken over and made phone calls more efficient for agents to initiate. Businesses rely on calling campaigns to help reach goals and increase profits through telemarketing. This means agents in the contact center need to proactively call people to advertise to them. That is why it is essential that businesses implement the right resources and software to help maximize efforts.

read more