VoIP Service Providers

What are VoIP Service Providers?

VoIP service providers are tech companies that give other companies such as call centers the ability to run their phone network off-site on a cloud. VoIP, which stands for Voice Over Internet Protocol, allows call center agents to make and receive phone calls over the internet. VoIP service providers offer their services for a monthly fee, and depending on the package a call center chooses, offers numerous features and benefits. Many call centers have transitioned to cloud-based phone systems due to their flexibility, efficiency, cost-savings, and scalability. 

On-site PBX phone systems are the traditional setup that call centers once used. Although some still use on-site phone systems, many have transitioned to virtual setups because the former is expensive to maintain, difficult to scale, and incapable of accommodating remote workers. On-site PBX phone systems require specialized technicians to repair IT problems. Since those techs may not be available all hours of the day, call centers that use on-site PBX systems risk experiencing long periods of downtime. Some companies hire IT staff that specializes in troubleshooting equipment repairs specific to their brand of equipment. However, that option can prove even more costly. 

VoIP service providers give call centers all the traditional features an analog phone has such as call waiting, call forwarding, caller ID, and transfer capabilities. Providers give customers access to their own online account portal. Through their personal portal, users can make adjustments to their account without having to call in and talk to a representative. VoIP service providers are also remote-work friendly, allowing agents to work from anywhere with an Internet connection.

More VoIP Provider Resources for Call and Contact Centers

Cloud-Based VoIP for Businesses (livevox.com)

Cloud-Based VoIP for Businesses. With all the advanced phone features your company needs to succeed and scale, it’s easy and seamless to make the move to our powerful cloud-based platform.

PBX vs. VoIP: What’s the difference and Which is Better? (livevox.com)

A VoIP system is able to transfer and transmit voice as data over the internet and transfer that data back to voice for the receiver. This means that a VoIP system only needs an internet connection for calls to be made, so less hardware and the VoIP service provider usually conduct the maintenance and upgrades to the system.

It is important to note that there are no speed differences between PBX vs. VoIP systems.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.