VoIP Phone Service

PBX is a system that relies on landlines and is very consistent in service. VoIP relies on an internet connection and is more accessible. What is a softphone?

VoIP phone services use special software to compress voice signals, convert them into digital form, and then send them over the internet. 

VoIP stands for Voice over Internet Protocol (IP) and is a reliable technology that allows phone calls to take place over the internet. Business VoIP phone services and systems have replaced old analog systems to provide greater ease-of-use and functionality for a business and its employees. 

A VoIP phone system works by taking a person’s voice and converting it into small data packages. These data packages are then sent through the internet connection, via the router, and reach the other end in less than a second. Once the data packages have reached the other end of the call, they are generated back into voice for the receiver to hear.

VoIP hosted phone services easily integrate with desktop computers or mobile devices, called softphones, so a traditional, physical telephone is not needed to make calls. The only other accessory that an employee may want to use is a headset, but it is not necessary. This facilitates all the features of a landline phone, including placing people on hold, hosting multiple lines, voicemail, call transfers, and caller ID.

More VoIP Phone Service Resources

Cloud-Based VoIP for Businesses

 Multiple devices and one extension keep you connected anywhere, plus add on paging and intercom for a complete business phone solution.

VoIP Providers: Everything You Need to Know

In this guide, we’ll break down everything you need to know about VoIP providers, so you can make an informed decision about what’s best for your company. We’ll also discuss the benefits of switching to a VoIP system and how it can help improve your customer service and contact center operations.

Is an Onsite or Hosted Phone System Right for You? How to Choose Hosted VoIP or PBX

Hosted VoIP PBX is a phone system that uses the Internet to transfer voice data. Hosted VoIP does not require onsite hardware besides VoIP phones.

PBX vs. VoIP: What is the Difference Between Them?

Traditional PBX systems have been around for decades, while VoIP is a relatively new phone solution that has a lot to offer. However, both have their advantages and disadvantages.

What is Call Center VoIP?

VoIP Phone Services send the digital voice signal across the Internet, instead of the PSTN, or the Public Switched Telephone Network, which was the traditional circuit-switched telephone network that has been in general use since the late 1800s. 

What is a VoIP System?

One of the most beneficial aspects of a VoIP phone system is the reduction in physical hardware needed to run and operate the system. 

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.