Virtual Phone Systems

definition of virtual agent, what is a Virtual Agent? What is a Virtual Phone Systems?

Virtual phone systems are cloud-based phone networks that call centers use to make and receive calls. Virtual phone systems are hosted off-site, and are offered through VoIP service providers for a monthly or annual fee. VoIP, or Voice Over Internet Protocol, allows users to make calls over the internet instead of traditional analog wires. Many call centers opt for virtual phone systems for their low-cost, ease of use, minimal upfront investment, flexibility, and scalability. On-site PBX phone systems require hardware that’s expensive to maintain, especially if IT problems arise. A growing call center wouldn’t benefit from an on-site setup because it can be time consuming and costly.  

Virtual phone systems are inexpensive to maintain. If downtime occurs, a quick call to tech support can resolve a call center’s problem. Agents can also individually reach out to tech support if they experience issues on their end alone. Investment is minimal with these phone systems. Setup is relatively inexpensive, especially when compared to the overall cost of an on-site system. Most call centers can use the equipment they already have if they switch over to a virtual phone system. Virtual systems are also easy to use. If a call center is hiring more agents, they can quickly add more lines through an online portal. They can also update their account information through their account portal. In addition, remote work is easy with a virtual system. Virtual phone systems allow agents to log on and work from anywhere with an internet connection. 

More Virtual Phone Resources for Call and Contact Centers

Automatic Call Distributor (ACD) For Call Center Performance (livevox.com)

Power of the Cloud. Because our global ACD is based in the cloud, you can route to any agent regardless of location, whether inside your contact center or working remotely.

What’s a Cloud-Based Contact Center? Software & Technology | LiveVox

Here, we’ll explain what a cloud-based call center is and explore the benefits of call center software for businesses and customers. You’ll discover how a virtual customer service solution can help you reduce costs and increase reliability while providing better service to your customers at every turn. By the end of this article, you’ll have a better idea of whether a cloud-based contact center solution is the right fit for your organization and know where to go for more information.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.